AI Connector (MCP for Claude) · updated 2026-10-14

Fix common AI connector problems

Most problems come from your role, an expired proposal or an expired connection.

## Access denied at sign-in
Your user has no office role, or your company or user is inactive. Ask an admin to check your role in Settings, Team, or email support@dumpstercontrols.io.
## A tool is missing
Your role does not include it (money reports and price changes are for admins and supervisors) or it was not granted on the consent screen. Reconnect after a role change. If you connected before October 14, 2026 and Claude cannot create orders, disconnect and connect again once to add order creation.
## Claude reports expired
The proposal is older than 10 minutes. Ask Claude to propose the change again.
## Claude asks you to sign in again
The connection expired or was removed. Connect again; nothing in your account is lost.
## The connector stopped after you signed out everywhere
Sign out of other devices, a deactivated user or a deleted account ends every connection by design. In Claude, open the connector and choose Reconnect. A normal sign-out in one browser no longer disconnects it.
## A temporary connection error
If Claude shows a connection problem or asks you to retry, wait a minute and try again. If it keeps happening, choose Reconnect in Claude's connector settings.
## Still stuck
Email support@dumpstercontrols.io with the time of the problem and the order number, if any. Never send passwords or tokens.

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