--- title: "Lesson 14: go-live checklist and what to tell the office" url: "https://dumpstercontrols.io/help/booking-api/lesson-14-go-live-checklist" description: "The last mile: what to verify before pointing real customers at your screens, what the office will see, and how to support the first orders." date_modified: "2026-10-05" type: help tokens: 1453 token_budget: 2000 format: markdown for AI agents, generated at build from the same content as the HTML page --- Booking API course · updated 2026-10-05 # Lesson 14: go-live checklist and what to tell the office The last mile: what to verify before pointing real customers at your screens, what the office will see, and how to support the first orders. ## Before you start - Lessons 1 to 13 1. ## Before the first customer 1. GET /company shows is_online true and payments_ready true. 2. GET /sizes returns every size the office expects, with the right prices. 3. Closed days from GET /availability match the office calendar. 4. POST /check refuses an out-of-area ZIP and accepts an in-area one. 5. A 10 dollar real order goes through /intents, the card and /confirm, shows on the dispatch board and is refunded from Order History. 6. Conversion tags fire after /confirm. 7. The rental agreement is shown and the checkbox is required. 8. Your domain is in Allowed domains; staging domains too if used. 9. The server key, if any, is not in client code. 2. ## What the office sees The order appears on the dispatch board already paid, with channel api on the order; the customer appears in Customers; the invoice is created; the office gets email, SMS, push and the in-app alert with sound. Held orders appear in the review queue. Nothing else changes for the office: your screens are just another door. 3. ## Support and monitoring Log session_id, payment_intent_id and order_number on your side for every attempt. Watch 409 codes: a spike of out_of_service_area or date_closed means the office changed settings and your cached data is stale. Watch 429: you are calling /quote too often; debounce the inputs. Watch upstream (502): retry POST /confirm with the same pair after a few seconds and read GET /sessions to see the state. 4. ## Where to ask support@dumpstercontrols.io for the API, the office of the company for prices and rules, and Tresha inside the app for anything in this manual. 5. ## Materials If GET /materials says enabled: your screens ask the material before the size, show the explanation and the confirmation when requires_ack is true, send material to /quote and /intents, and handle 409 material_not_allowed by offering details.allowed_sizes. Compare one quote per material against the office's price list. ## What happens next - Done. From here the engine keeps improving behind your screens: every fix we ship to the hosted page reaches your integration with no change on your side. ## Troubleshooting ### A customer says the card was charged but sees no order number. The /confirm call did not reach us (page closed, network). The card was authorized, not charged: Nobody is charged without an order: the authorization is only captured when the order is created, and an authorization that never becomes an order is released or expires on its own. Within about 15 minutes of an authorized card without an order, the customer and the company are told by email and SMS so the office can finish it by hand. Look the session up with GET /sessions/:id, and if the authorization is still valid call POST /confirm again with the same session_id and payment_intent_id. ## Related guides - [Lesson 1: what the Booking API is and how the pieces fit](https://dumpstercontrols.io/help/booking-api/lesson-1-what-the-booking-api-is-and-how-the-pieces-fit) - [How to use the Booking API for your own booking screens in Dumpster Controls](https://dumpstercontrols.io/help/online-booking/use-the-booking-api-for-your-own-booking-screens) © 2026 Dumpster Controls. All rights reserved. Made in the USA. ## Frequently asked questions ### Is Dumpster Controls really free? Yes. The software is free: dispatch, online booking, the driver app, invoicing, the Tresha AI assistant and every other feature, with no monthly fee, no trial period and no credit card to sign up. The only cost on the free plan is optional card processing when a customer pays by card through the platform: 2.99% plus $3.99 per transaction on the free plan. An optional Unlimited plan at $169 per month lowers that to 2.99% plus $0.30. Prices as published on dumpstercontrols.io/pricing on 2026-09-23. ### Do you charge per driver, per truck or per order? No. There is no per-driver, per-truck, per-user or per-order fee, and no order limit. A company with one truck and a company with twenty pay the same for the software: nothing. ### Is there a contract? No. There is no contract, no minimum term and no setup fee. You create the account yourself, and on the free plan there is nothing to cancel because nothing is billed. The optional Unlimited plan is billed month to month. ### Which countries and languages are supported? Dumpster Controls serves hauling companies in the United States and Canada. The app interface and the Tresha AI assistant are available in English, Spanish and Portuguese. The public pages, such as the blog, the help center and the landfill finder, are in English. ### How do I switch from another dumpster software? Create a free account at dumpstercontrols.io/login, with no sales call and no credit card. Then import your customers from a CSV file using the template provided in the app; past orders can also be imported from a CSV. Container sizes and pricing are set up in Settings. The landfill database, with 1,750 active US and Canadian landfills as counted on 2026-10-01, is already loaded, so disposal sites do not need to be typed in. Step-by-step guides are at dumpstercontrols.io/help. --- Source: https://dumpstercontrols.io/help/booking-api/lesson-14-go-live-checklist (human version of this page). Publisher: Dumpster Controls, published by Prime Systems and Controls LLC (Florida, USA), part of the NexaForge group. Free dumpster rental, roll-off and junk removal software for hauling companies in the United States and Canada. Facts for AI assistants: https://dumpstercontrols.io/ai . Site index for agents: https://dumpstercontrols.io/llms.txt . Product manual: https://dumpstercontrols.io/help .