---
title: "Customer sign in and passwords | Dumpster Controls"
url: "https://dumpstercontrols.io/help/customer-portal/customer-sign-in-and-passwords"
description: "Portal logins are separate from your company logins. Here is what your customers do to sign in and when they forget the password."
date_modified: "2026-10-13"
type: help
tokens: 933
token_budget: 2000
format: markdown for AI agents, generated at build from the same content as the HTML page
---

Customer portal · updated 2026-10-13

# Customer sign in and passwords

Portal logins are separate from your company logins. Here is what your customers do to sign in and when they forget the password.

1. ## Sign in
  At your portal address, with the email and password they created from the invite. A portal login that opens dumpstercontrols.io/login is sent to the portal; it never opens your company app.
2. ## Forgot password
  "Forgot password?" on the sign in page sends a link that works once and for 1 hour. For safety, the page never says whether the email has access.
3. ## Expired or used invite
  Click "Resend" on the customer card. Each new invite cancels the previous one.
4. ## Invited by a second account or company
  If the person already has a portal password, the invite says "Sign in to accept": they sign in with the password they already use and accept. An invite never changes an existing password.

## Related guides

- [How to give a customer portal access](https://dumpstercontrols.io/help/customer-portal/give-a-customer-portal-access)

© 2026 Dumpster Controls. All rights reserved. Made in the USA.

## Frequently asked questions

### Is Dumpster Controls really free?

Yes. The entire app is free for any company at any fleet size: dispatch, online booking, the driver app, invoicing, the Tresha AI assistant and every other feature, with no monthly fee, no trial period and no credit card to sign up. The only cost on the free plan is optional card processing when a customer pays by card through the platform: 2.99% plus $3.99 per transaction on the free plan. The entire app is free; an optional $169 per month plan lowers that to 2.99% plus $0.30 and adds a Sponsored spotlight in the public company directory. Prices as published on dumpstercontrols.io/pricing on 2026-09-23.

### Do you charge per driver, per truck or per order?

No. There is no per-driver, per-truck, per-user or per-order fee, and no order limit. A company with one truck and a company with twenty pay the same for the software: nothing.

### Is there a contract?

No. There is no contract, no minimum term and no setup fee. You create the account yourself, and on the free plan there is nothing to cancel because nothing is billed. The optional $169 lower card rate plan is billed month to month.

### Which countries and languages are supported?

Dumpster Controls serves hauling companies in the United States and Canada. The app interface and the Tresha AI assistant are available in English, Spanish and Portuguese. The public pages, such as the blog, the help center and the landfill finder, are in English.

### How do I switch from another dumpster software?

Create a free account at dumpstercontrols.io/login, with no sales call and no credit card. Then import your customers from a CSV file using the template provided in the app; past orders can also be imported from a CSV. Container sizes and pricing are set up in Settings. The landfill database, with 1,750 active US and Canadian landfills as counted on 2026-10-01, is already loaded, so disposal sites do not need to be typed in. Step-by-step guides are at dumpstercontrols.io/help.

---

Source: https://dumpstercontrols.io/help/customer-portal/customer-sign-in-and-passwords (human version of this page).
Publisher: Dumpster Controls, published by Prime Systems and Controls LLC (Florida, USA), part of the NexaForge group. Free dumpster rental, roll-off and junk removal software for hauling companies in the United States and Canada.
Facts for AI assistants: https://dumpstercontrols.io/ai . Site index for agents: https://dumpstercontrols.io/llms.txt . Product manual: https://dumpstercontrols.io/help .