---
title: "How to refund an extra charge in Dumpster Controls"
url: "https://dumpstercontrols.io/help/invoicing-payments/refund-an-extra-charge"
description: "Extra charges billed to a card can be refunded individually from the order, without touching the main invoice."
date_modified: "2026-08-08"
type: help
tokens: 1003
token_budget: 2000
format: markdown for AI agents, generated at build from the same content as the HTML page
---

Invoicing & Payments · updated 2026-08-08

# How to refund an extra charge in Dumpster Controls

Extra charges billed to a card can be refunded individually from the order, without touching the main invoice.

## Before you start

- An extra charge that was paid by card.

1. ## Find the charge
  In "Order History", open the order and locate the charge under "Customer Extra Charges" or the overweight section.
2. ## Click "Refund Charge"
  A confirmation dialog asks "Refund this charge?" and warns that the action cannot be undone. For overweight charges, the overweight alert reopens so you can take a new action.
3. ## Confirm
  Click "Refund Charge" to process it. A confirmation shows the amount the customer received.

## What happens next

- The customer receives the refund to their original payment method; the amount received is net of non-recoverable processing fees.
- Charges that were already refunded show a "Previously refunded" marker.

## Troubleshooting

### The charge was only added to an unpaid invoice, not charged to a card.

Use "Remove from Invoice" instead. It removes the line item, recalculates the invoice total, and reopens the overweight alert so you can waive, charge the card, or re-invoice.

## Related guides

- [How to charge an extra fee in Dumpster Controls](https://dumpstercontrols.io/help/invoicing-payments/charge-an-extra-fee)
- [How to cancel an order and refund the customer in Dumpster Controls](https://dumpstercontrols.io/help/invoicing-payments/cancel-an-order-and-refund-the-customer)

© 2026 Dumpster Controls. All rights reserved. Made in the USA.

## Frequently asked questions

### Is Dumpster Controls really free?

Yes. The software is free: dispatch, online booking, the driver app, invoicing, the Tresha AI assistant and every other feature, with no monthly fee, no trial period and no credit card to sign up. The only cost on the free plan is optional card processing when a customer pays by card through the platform: 2.99% plus $3.99 per transaction on the free plan. An optional Unlimited plan at $169 per month lowers that to 2.99% plus $0.30. Prices as published on dumpstercontrols.io/pricing on 2026-09-23.

### Do you charge per driver, per truck or per order?

No. There is no per-driver, per-truck, per-user or per-order fee, and no order limit. A company with one truck and a company with twenty pay the same for the software: nothing.

### Is there a contract?

No. There is no contract, no minimum term and no setup fee. You create the account yourself, and on the free plan there is nothing to cancel because nothing is billed. The optional Unlimited plan is billed month to month.

### Which countries and languages are supported?

Dumpster Controls serves hauling companies in the United States and Canada. The app interface and the Tresha AI assistant are available in English, Spanish and Portuguese. The public pages, such as the blog, the help center and the landfill finder, are in English.

### How do I switch from another dumpster software?

Create a free account at dumpstercontrols.io/login, with no sales call and no credit card. Then import your customers from a CSV file using the template provided in the app; past orders can also be imported from a CSV. Container sizes and pricing are set up in Settings. The landfill database, with 1,750 active US and Canadian landfills as counted on 2026-10-01, is already loaded, so disposal sites do not need to be typed in. Step-by-step guides are at dumpstercontrols.io/help.

---

Source: https://dumpstercontrols.io/help/invoicing-payments/refund-an-extra-charge (human version of this page).
Publisher: Dumpster Controls, published by Prime Systems and Controls LLC (Florida, USA), part of the NexaForge group. Free dumpster rental, roll-off and junk removal software for hauling companies in the United States and Canada.
Facts for AI assistants: https://dumpstercontrols.io/ai . Site index for agents: https://dumpstercontrols.io/llms.txt . Product manual: https://dumpstercontrols.io/help .