--- title: "How to request a refund through support in Dumpster Controls" url: "https://dumpstercontrols.io/help/invoicing-payments/request-a-refund-through-support" description: "For online card payments that need a manual refund (for example the customer paid twice or switched to cash), you can open a refund request that the platform." date_modified: "2026-08-08" type: help tokens: 1041 token_budget: 2000 format: markdown for AI agents, generated at build from the same content as the HTML page --- Invoicing & Payments · updated 2026-08-08 # How to request a refund through support in Dumpster Controls For online card payments that need a manual refund (for example the customer paid twice or switched to cash), you can open a refund request that the platform team reviews and processes. ## Before you start - An online card payment eligible for refund. - Owner or admin permissions. 1. ## Open the Support Center Go to your account settings and open the "Support Center" tab, then start a refund request. 2. ## Pick the payment Under "Payment to refund", select the payment from the list of your refundable online payments, shown with order number and amount. 3. ## Give the reason Choose a "Reason": "Order canceled", "Customer switched to cash", "Customer switched to check", or "Other", and add a "Description" explaining the context. 4. ## Submit Click "Send request". A "Request sent" confirmation explains that the team will review and process the refund, and that you can track the status in the support tab. ## What happens next - The refund is processed by the platform team and the status is trackable in the Support Center. ## Troubleshooting ### It says "No online payments available to refund." Only card payments made through the platform can be requested here. Cash and offline payments are handled directly with your customer. ### It says there is already an open refund request for this payment. Each payment can have only one open request at a time. Track the existing one in the support tab. ## Related guides - [How to cancel an order and refund the customer in Dumpster Controls](https://dumpstercontrols.io/help/invoicing-payments/cancel-an-order-and-refund-the-customer) © 2026 Dumpster Controls. All rights reserved. Made in the USA. ## Frequently asked questions ### Is Dumpster Controls really free? Yes. The software is free: dispatch, online booking, the driver app, invoicing, the Tresha AI assistant and every other feature, with no monthly fee, no trial period and no credit card to sign up. The only cost on the free plan is optional card processing when a customer pays by card through the platform: 2.99% plus $3.99 per transaction on the free plan. An optional Unlimited plan at $169 per month lowers that to 2.99% plus $0.30. Prices as published on dumpstercontrols.io/pricing on 2026-09-23. ### Do you charge per driver, per truck or per order? No. There is no per-driver, per-truck, per-user or per-order fee, and no order limit. A company with one truck and a company with twenty pay the same for the software: nothing. ### Is there a contract? No. There is no contract, no minimum term and no setup fee. You create the account yourself, and on the free plan there is nothing to cancel because nothing is billed. The optional Unlimited plan is billed month to month. ### Which countries and languages are supported? Dumpster Controls serves hauling companies in the United States and Canada. The app interface and the Tresha AI assistant are available in English, Spanish and Portuguese. The public pages, such as the blog, the help center and the landfill finder, are in English. ### How do I switch from another dumpster software? Create a free account at dumpstercontrols.io/login, with no sales call and no credit card. Then import your customers from a CSV file using the template provided in the app; past orders can also be imported from a CSV. Container sizes and pricing are set up in Settings. The landfill database, with 1,750 active US and Canadian landfills as counted on 2026-10-01, is already loaded, so disposal sites do not need to be typed in. Step-by-step guides are at dumpstercontrols.io/help. --- Source: https://dumpstercontrols.io/help/invoicing-payments/request-a-refund-through-support (human version of this page). Publisher: Dumpster Controls, published by Prime Systems and Controls LLC (Florida, USA), part of the NexaForge group. Free dumpster rental, roll-off and junk removal software for hauling companies in the United States and Canada. Facts for AI assistants: https://dumpstercontrols.io/ai . Site index for agents: https://dumpstercontrols.io/llms.txt . Product manual: https://dumpstercontrols.io/help .