--- title: "How to let customers reply to your SMS in Dumpster Controls" url: "https://dumpstercontrols.io/help/messages/let-customers-reply-to-your-sms" description: "Turn one switch on and customer replies land in the order thread, with a push to the office, instead of being lost." date_modified: "2026-09-30" type: help tokens: 1074 token_budget: 2000 format: markdown for AI agents, generated at build from the same content as the HTML page --- Messages · updated 2026-09-30 # How to let customers reply to your SMS in Dumpster Controls Turn one switch on and customer replies land in the order thread, with a push to the office, instead of being lost. 1. ## Open the "Company" tab Open the Account Center from your account menu, choose the "Company" tab and scroll to the SMS block. 2. ## Turn on "Customers can reply to your SMS" The footer of every order SMS changes from "Auto msg, do not reply" to "Reply to this message to reach us", followed by your company phone. 3. ## Click "Save Company" The change applies to the next SMS sent. 4. ## Read the replies A customer reply appears in the order thread with the "SMS from customer" label, the office gets a push, and the thread shows up in "Messages" > "Orders". ## What happens next - Texts are sent from a number shared by the platform. A reply is matched to the last text your company sent to that phone in the past 30 days. When a customer has no recent text, it is matched to their most recent active order. - A customer who replies STOP is opted out of all SMS, as before. STOP never appears as a message in the thread. ## Troubleshooting ### A customer says they replied, but I see nothing. If the same phone number belongs to customers of two different companies and neither texted recently, the reply cannot be matched safely and is held for platform support instead of being delivered to the wrong company. Contact support, or ask for a dedicated SMS number. ## Related guides - [How to set an SMS auto-reply outside office hours in Dumpster Controls](https://dumpstercontrols.io/help/messages/set-an-auto-reply-outside-office-hours) - [How to text the customer from the order thread in Dumpster Controls](https://dumpstercontrols.io/help/messages/text-the-customer-from-the-order-thread) © 2026 Dumpster Controls. All rights reserved. Made in the USA. ## Frequently asked questions ### Is Dumpster Controls really free? Yes. The software is free: dispatch, online booking, the driver app, invoicing, the Tresha AI assistant and every other feature, with no monthly fee, no trial period and no credit card to sign up. The only cost on the free plan is optional card processing when a customer pays by card through the platform: 2.99% plus $3.99 per transaction on the free plan. An optional Unlimited plan at $169 per month lowers that to 2.99% plus $0.30. Prices as published on dumpstercontrols.io/pricing on 2026-09-23. ### Do you charge per driver, per truck or per order? No. There is no per-driver, per-truck, per-user or per-order fee, and no order limit. A company with one truck and a company with twenty pay the same for the software: nothing. ### Is there a contract? No. There is no contract, no minimum term and no setup fee. You create the account yourself, and on the free plan there is nothing to cancel because nothing is billed. The optional Unlimited plan is billed month to month. ### Which countries and languages are supported? Dumpster Controls serves hauling companies in the United States and Canada. The app interface and the Tresha AI assistant are available in English, Spanish and Portuguese. The public pages, such as the blog, the help center and the landfill finder, are in English. ### How do I switch from another dumpster software? Create a free account at dumpstercontrols.io/login, with no sales call and no credit card. Then import your customers from a CSV file using the template provided in the app; past orders can also be imported from a CSV. Container sizes and pricing are set up in Settings. The landfill database, with 1,750 active US and Canadian landfills as counted on 2026-10-01, is already loaded, so disposal sites do not need to be typed in. Step-by-step guides are at dumpstercontrols.io/help. --- Source: https://dumpstercontrols.io/help/messages/let-customers-reply-to-your-sms (human version of this page). Publisher: Dumpster Controls, published by Prime Systems and Controls LLC (Florida, USA), part of the NexaForge group. Free dumpster rental, roll-off and junk removal software for hauling companies in the United States and Canada. Facts for AI assistants: https://dumpstercontrols.io/ai . Site index for agents: https://dumpstercontrols.io/llms.txt . Product manual: https://dumpstercontrols.io/help .