--- title: "What happens if my card is approved but I do not receive a confirmation" url: "https://dumpstercontrols.io/help/online-booking/card-approved-but-no-confirmation" description: "In rare cases a customer's card is approved by the bank but the order is not created on our side, usually because the browser lost the connection right after." date_modified: "2026-09-16" type: help tokens: 1818 token_budget: 2000 format: markdown for AI agents, generated at build from the same content as the HTML page --- Online Booking · updated 2026-09-16 # What happens if my card is approved but I do not receive a confirmation In rare cases a customer's card is approved by the bank but the order is not created on our side, usually because the browser lost the connection right after the card was approved. This article explains what the customer sees, what your team sees, and what to do. The short version: the customer has not been charged, and a card is never charged without an order. ## Before you start - Online Booking turned on (booking page or embedded widget) - Your company phone number and email set in Appearance, so the customer has someone to call 1. ## Understand what the customer sees After the card is approved, the booking page shows "Card approved. Creating your order with {Your Company}..." while our server creates the order. If the order cannot be confirmed, the page does not claim success. It shows "We could not confirm your order" with your phone number and email, a Reference code (it starts with pi_), the amount, and the date. It tells the customer that the card has not been charged, that what they may see on their statement is a temporary hold, that the hold is never turned into a payment without an order, and asks them not to pay again. 2. ## Find the customer in your leads Open "Rental History" and the leads panel (the same place as abandoned carts). A red card titled "Card authorized, no order created" appears at the top about 5 minutes after the approval, with the customer's name, the amount, the dumpster size, the delivery date, how long ago the card was authorized, when the hold expires, and "Call" and "SMS" buttons. If the hold has already been released, the card changes to "Authorization released, no order created". 3. ## Call the customer first Call before you investigate anything. Say what is true in every case: their card was approved, the order was not recorded on our side, and they have not been charged. On a credit card the hold only reserves credit limit. On a debit card the bank can reduce the available balance until the hold is released, usually within a few business days. Never tell a customer there is no order and it may be a scam: the customer did everything right, and the confirmation they saw came from our system. 4. ## Complete the booking or let the hold go If the customer still wants the dumpster, create the order in "Order History" with "New order" and take payment through the normal order flow (payment link or invoice). The original hold is never reused for a new order, so ask Dumpster Controls support to release it before you take a new payment, so the customer does not see two holds. If the customer does not want the dumpster, nothing else is needed on your side: the hold is released automatically by the card network within 7 days at most, and it is never captured. Either way, write to the customer so they have it in writing. 5. ## Ask Dumpster Controls when you need the hold released now The Dumpster Controls team is alerted automatically 15 minutes after any approved card without an order, and can release the hold right away so the customer's bank returns the money sooner. Send the Reference code (pi_...) the customer received, or the card from your leads panel, to support@dumpstercontrols.io. ## What happens next - The customer is never charged for an order that does not exist: the hold is either released by us or expires on its own within 7 days. - The red card in your leads panel turns into "Authorization released, no order created" once the hold is released, so you can see it was handled. - If you created a new order for the customer, it follows the normal path: confirmation email and SMS, Operations, Dispatch and Order History. ## Troubleshooting ### The customer says the money already left their account. On a debit card a hold reduces the available balance even though it is not a charge. It comes back when the hold is released, usually within 1 to 5 business days depending on the bank. Ask Dumpster Controls support to release it right away if the customer needs the money sooner. ### I do not see the red card in my leads panel. The card appears about 5 minutes after the approval, and only for cards approved through your booking page or widget. Ask the customer for the Reference code from their screen (it starts with pi_) and send it to support@dumpstercontrols.io; the platform team can find the payment with it. ### Can I just take the payment again over the phone? Yes, through a new order and the normal payment flow, but ask for the original hold to be released first. Taking a second payment while the first hold is still active means the customer sees two amounts reserved on their card until the first one is released. ## Related guides - [How the customer booking flow works in Dumpster Controls](https://dumpstercontrols.io/help/online-booking/what-your-customer-sees) - [How payment and fraud screening work for online bookings in Dumpster Controls](https://dumpstercontrols.io/help/online-booking/how-payment-and-fraud-screening-work) - [How to handle a new online order in Dumpster Controls](https://dumpstercontrols.io/help/online-booking/handle-a-new-online-order) © 2026 Dumpster Controls. All rights reserved. Made in the USA. ## Frequently asked questions ### Is Dumpster Controls really free? Yes. The entire app is free for any company at any fleet size: dispatch, online booking, the driver app, invoicing, the Tresha AI assistant and every other feature, with no monthly fee, no trial period and no credit card to sign up. The only cost on the free plan is optional card processing when a customer pays by card through the platform: 2.99% plus $3.99 per transaction on the free plan. The entire app is free; an optional $169 per month plan lowers that to 2.99% plus $0.30 and adds a Sponsored spotlight in the public company directory. Prices as published on dumpstercontrols.io/pricing on 2026-09-23. ### Do you charge per driver, per truck or per order? No. There is no per-driver, per-truck, per-user or per-order fee, and no order limit. A company with one truck and a company with twenty pay the same for the software: nothing. ### Is there a contract? No. There is no contract, no minimum term and no setup fee. You create the account yourself, and on the free plan there is nothing to cancel because nothing is billed. The optional $169 lower card rate plan is billed month to month. ### Which countries and languages are supported? Dumpster Controls serves hauling companies in the United States and Canada. The app interface and the Tresha AI assistant are available in English, Spanish and Portuguese. The public pages, such as the blog, the help center and the landfill finder, are in English. ### How do I switch from another dumpster software? Create a free account at dumpstercontrols.io/login, with no sales call and no credit card. Then import your customers from a CSV file using the template provided in the app; past orders can also be imported from a CSV. Container sizes and pricing are set up in Settings. The landfill database, with 1,750 active US and Canadian landfills as counted on 2026-10-01, is already loaded, so disposal sites do not need to be typed in. Step-by-step guides are at dumpstercontrols.io/help. --- Source: https://dumpstercontrols.io/help/online-booking/card-approved-but-no-confirmation (human version of this page). Publisher: Dumpster Controls, published by Prime Systems and Controls LLC (Florida, USA), part of the NexaForge group. Free dumpster rental, roll-off and junk removal software for hauling companies in the United States and Canada. Facts for AI assistants: https://dumpstercontrols.io/ai . Site index for agents: https://dumpstercontrols.io/llms.txt . Product manual: https://dumpstercontrols.io/help .