--- title: "How to handle a new online order in Dumpster Controls" url: "https://dumpstercontrols.io/help/online-booking/handle-a-new-online-order" description: "When a customer books and pays online, the order flows into your normal operations automatically. Here is where it lands and what to do next." date_modified: "2026-08-08" type: help tokens: 1075 token_budget: 2000 format: markdown for AI agents, generated at build from the same content as the HTML page --- Online Booking · updated 2026-08-08 # How to handle a new online order in Dumpster Controls When a customer books and pays online, the order flows into your normal operations automatically. Here is where it lands and what to do next. ## Before you start - Online Booking is LIVE 1. ## You get notified instantly Admin users on your company receive an email with the subject starting "New online order" plus the order number and total, and an SMS with the same summary. The customer simultaneously receives their own confirmation email and SMS. 2. ## Find the order in Operations The order is created with a paid invoice and appears in "Operations" under the "Deliveries" list, waiting for delivery. The customer record is created or updated automatically. 3. ## Assign it in Dispatch A delivery task for the order is created automatically and shows in "Dispatch" in the unassigned pool. Assign it to a driver like any other delivery. 4. ## Follow it in Order History The order also appears in "Order History" with its payment marked paid and its invoice attached. ## What happens next - The delivery date the customer picked is on the order; if you marked days "Off" in the Weekly Schedule, online orders only ever arrive for your open days. - If you cannot serve the order, use "Decline Order" to cancel and refund it. ## Troubleshooting ### I got the email but cannot find the order in Dispatch. Check the task date filter: the delivery task is dated for the customer's chosen delivery date. Unassigned tasks stay in the pool until someone assigns them. ## Related guides - [How to decline and refund an online order in Dumpster Controls](https://dumpstercontrols.io/help/online-booking/decline-and-refund-an-online-order) - [How the customer booking flow works in Dumpster Controls](https://dumpstercontrols.io/help/online-booking/what-your-customer-sees) © 2026 Dumpster Controls. All rights reserved. Made in the USA. ## Frequently asked questions ### Is Dumpster Controls really free? Yes. The software is free: dispatch, online booking, the driver app, invoicing, the Tresha AI assistant and every other feature, with no monthly fee, no trial period and no credit card to sign up. The only cost on the free plan is optional card processing when a customer pays by card through the platform: 2.99% plus $3.99 per transaction on the free plan. An optional Unlimited plan at $169 per month lowers that to 2.99% plus $0.30. Prices as published on dumpstercontrols.io/pricing on 2026-09-23. ### Do you charge per driver, per truck or per order? No. There is no per-driver, per-truck, per-user or per-order fee, and no order limit. A company with one truck and a company with twenty pay the same for the software: nothing. ### Is there a contract? No. There is no contract, no minimum term and no setup fee. You create the account yourself, and on the free plan there is nothing to cancel because nothing is billed. The optional Unlimited plan is billed month to month. ### Which countries and languages are supported? Dumpster Controls serves hauling companies in the United States and Canada. The app interface and the Tresha AI assistant are available in English, Spanish and Portuguese. The public pages, such as the blog, the help center and the landfill finder, are in English. ### How do I switch from another dumpster software? Create a free account at dumpstercontrols.io/login, with no sales call and no credit card. Then import your customers from a CSV file using the template provided in the app; past orders can also be imported from a CSV. Container sizes and pricing are set up in Settings. The landfill database, with 1,750 active US and Canadian landfills as counted on 2026-10-01, is already loaded, so disposal sites do not need to be typed in. Step-by-step guides are at dumpstercontrols.io/help. --- Source: https://dumpstercontrols.io/help/online-booking/handle-a-new-online-order (human version of this page). Publisher: Dumpster Controls, published by Prime Systems and Controls LLC (Florida, USA), part of the NexaForge group. Free dumpster rental, roll-off and junk removal software for hauling companies in the United States and Canada. Facts for AI assistants: https://dumpstercontrols.io/ai . Site index for agents: https://dumpstercontrols.io/llms.txt . Product manual: https://dumpstercontrols.io/help .