--- title: "How to handle an overweight order in Dumpster Controls" url: "https://dumpstercontrols.io/help/orders/handle-an-overweight-order" description: "When the landfill weight beats the included allowance, the order raises an \"Overweight Alert\" in Order History and waits for one of two decisions: waive it or." date_modified: "2026-08-08" type: help tokens: 1255 token_budget: 2000 format: markdown for AI agents, generated at build from the same content as the HTML page --- Orders · updated 2026-08-08 # How to handle an overweight order in Dumpster Controls When the landfill weight beats the included allowance, the order raises an "Overweight Alert" in Order History and waits for one of two decisions: waive it or bill it. ## Before you start - A recorded net weight above the order's included weight (from the driver's landfill flow or the attached landfill receipt). 1. ## Find the order Click the "Overweight" KPI card in Order History, or follow a deep link from the dashboard. The row carries a weight chip like "+1.5t". 2. ## Read the alert Expanding the order shows the "Overweight Alert" banner: "This order exceeds the weight limit by" the extra tons, plus "Suggested fee:" computed from the size's overage rate. 3. ## Waive it Click the "Waive" button to close the alert with no charge. A toast confirms the overweight charge was waived. 4. ## Or bill it Click "Charge Fee". The extra fee flow opens pre-filled with type overweight, the suggested amount, and a description of the extra tons; from there you can charge the card on file or send an invoice (see Invoicing & Payments). 5. ## Manage a charged overweight Once billed, the banner changes state. Charged on card: "Overweight Charged" with "View Details", "Edit Charge", "Resend Receipt", and "Refund Charge". Added to the order invoice: "Overweight added to invoice" with "Edit Charge" and "Remove from Invoice" (blocked with "Invoice is already paid. Issue a refund instead." once paid). Billed separately: "Overweight already invoiced" pointing to the extra invoice card below. ## What happens next - Refunding a direct overweight charge reopens the alert so you can take a new action, and the banner notes "Previously refunded" with the amount and date. - Overweight money always counts as customer revenue in the order's P&L, never as a company cost. ## Troubleshooting ### There is no alert but the customer was heavy. The alert needs a recorded net weight. Attach the landfill receipt on the "Landfill Information" card so the weight is on file, or charge manually via "Charge Extra Fee". ## Related guides - [How to charge an extra fee in Dumpster Controls](https://dumpstercontrols.io/help/invoicing-payments/charge-an-extra-fee) - [How to refund an extra charge in Dumpster Controls](https://dumpstercontrols.io/help/invoicing-payments/refund-an-extra-charge) - [How to add photos and the landfill receipt to an order in Dumpster Controls](https://dumpstercontrols.io/help/orders/add-photos-and-the-landfill-receipt) © 2026 Dumpster Controls. All rights reserved. Made in the USA. ## Frequently asked questions ### Is Dumpster Controls really free? Yes. The software is free: dispatch, online booking, the driver app, invoicing, the Tresha AI assistant and every other feature, with no monthly fee, no trial period and no credit card to sign up. The only cost on the free plan is optional card processing when a customer pays by card through the platform: 2.99% plus $3.99 per transaction on the free plan. An optional Unlimited plan at $169 per month lowers that to 2.99% plus $0.30. Prices as published on dumpstercontrols.io/pricing on 2026-09-23. ### Do you charge per driver, per truck or per order? No. There is no per-driver, per-truck, per-user or per-order fee, and no order limit. A company with one truck and a company with twenty pay the same for the software: nothing. ### Is there a contract? No. There is no contract, no minimum term and no setup fee. You create the account yourself, and on the free plan there is nothing to cancel because nothing is billed. The optional Unlimited plan is billed month to month. ### Which countries and languages are supported? Dumpster Controls serves hauling companies in the United States and Canada. The app interface and the Tresha AI assistant are available in English, Spanish and Portuguese. The public pages, such as the blog, the help center and the landfill finder, are in English. ### How do I switch from another dumpster software? Create a free account at dumpstercontrols.io/login, with no sales call and no credit card. Then import your customers from a CSV file using the template provided in the app; past orders can also be imported from a CSV. Container sizes and pricing are set up in Settings. The landfill database, with 1,750 active US and Canadian landfills as counted on 2026-10-01, is already loaded, so disposal sites do not need to be typed in. Step-by-step guides are at dumpstercontrols.io/help. --- Source: https://dumpstercontrols.io/help/orders/handle-an-overweight-order (human version of this page). Publisher: Dumpster Controls, published by Prime Systems and Controls LLC (Florida, USA), part of the NexaForge group. Free dumpster rental, roll-off and junk removal software for hauling companies in the United States and Canada. Facts for AI assistants: https://dumpstercontrols.io/ai . Site index for agents: https://dumpstercontrols.io/llms.txt . Product manual: https://dumpstercontrols.io/help .