--- title: "How to manage scheduled pickups in Dumpster Controls" url: "https://dumpstercontrols.io/help/orders/manage-scheduled-pickups" description: "The \"Pickups\" tab (\"Orders awaiting dumpster collection from customer sites\") tracks every can sitting at a customer site until it is collected." date_modified: "2026-08-08" type: help tokens: 1165 token_budget: 2000 format: markdown for AI agents, generated at build from the same content as the HTML page --- Orders · updated 2026-08-08 # How to manage scheduled pickups in Dumpster Controls The "Pickups" tab ("Orders awaiting dumpster collection from customer sites") tracks every can sitting at a customer site until it is collected. 1. ## Open the tab On the "Operations" page, click the "Pickups" card. The same urgency chips apply: "Total", "Late", "Today", "Tomorrow", "Next Week", plus search, filters, and "Export CSV". 2. ## Assign the pickup driver Open an order's drawer and use "Driver Assignment" exactly like deliveries: pick a driver and "Save Assignment". 3. ## Move the pickup date Click the pencil on the "Pickup Date" row, choose the new date, and confirm ("Date updated"). Order, dispatch task, and timeline update together. 4. ## Confirm a forgotten pickup "Mark as Picked Up" ("Manually confirm pickup if driver forgot") opens with "Confirm Pickup Completed". Optionally upload pickup photos, then click "Confirm Picked Up". 5. ## Handle payment from the same drawer The "Payment Summary" section shows "Payment Status", "Payment Method", and "Invoice Due Date", with "Send Payment Link" and "Mark as Paid" shortcuts (see Invoicing & Payments). 6. ## Answer customer requests If the customer used the tracking portal, the drawer surfaces an "Early Pickup Request" or "Rental Extension Request" block to approve or reject. ## What happens next - A confirmed pickup turns into a landfill run; the full can appears under "Landfill Runs" and on the Dispatch board. - "Photos" in the drawer collects everything taken across the order lifecycle. ## Troubleshooting ### The customer needs another dumpster instead of a final pickup. Use the "Swap" button on the pickup card. It creates a linked delivery order for the replacement can. ## Related guides - [How to approve early pickup and extension requests in Dumpster Controls](https://dumpstercontrols.io/help/orders/approve-early-pickup-and-extension-requests) - [How to swap a dumpster mid-rental in Dumpster Controls](https://dumpstercontrols.io/help/orders/swap-a-dumpster-mid-rental) - [How to store a full dumpster for later in Dumpster Controls](https://dumpstercontrols.io/help/dispatch/store-a-full-dumpster-for-later) © 2026 Dumpster Controls. All rights reserved. Made in the USA. ## Frequently asked questions ### Is Dumpster Controls really free? Yes. The software is free: dispatch, online booking, the driver app, invoicing, the Tresha AI assistant and every other feature, with no monthly fee, no trial period and no credit card to sign up. The only cost on the free plan is optional card processing when a customer pays by card through the platform: 2.99% plus $3.99 per transaction on the free plan. An optional Unlimited plan at $169 per month lowers that to 2.99% plus $0.30. Prices as published on dumpstercontrols.io/pricing on 2026-09-23. ### Do you charge per driver, per truck or per order? No. There is no per-driver, per-truck, per-user or per-order fee, and no order limit. A company with one truck and a company with twenty pay the same for the software: nothing. ### Is there a contract? No. There is no contract, no minimum term and no setup fee. You create the account yourself, and on the free plan there is nothing to cancel because nothing is billed. The optional Unlimited plan is billed month to month. ### Which countries and languages are supported? Dumpster Controls serves hauling companies in the United States and Canada. The app interface and the Tresha AI assistant are available in English, Spanish and Portuguese. The public pages, such as the blog, the help center and the landfill finder, are in English. ### How do I switch from another dumpster software? Create a free account at dumpstercontrols.io/login, with no sales call and no credit card. Then import your customers from a CSV file using the template provided in the app; past orders can also be imported from a CSV. Container sizes and pricing are set up in Settings. The landfill database, with 1,750 active US and Canadian landfills as counted on 2026-10-01, is already loaded, so disposal sites do not need to be typed in. Step-by-step guides are at dumpstercontrols.io/help. --- Source: https://dumpstercontrols.io/help/orders/manage-scheduled-pickups (human version of this page). Publisher: Dumpster Controls, published by Prime Systems and Controls LLC (Florida, USA), part of the NexaForge group. Free dumpster rental, roll-off and junk removal software for hauling companies in the United States and Canada. Facts for AI assistants: https://dumpstercontrols.io/ai . Site index for agents: https://dumpstercontrols.io/llms.txt . Product manual: https://dumpstercontrols.io/help .