--- title: "How to understand order statuses in Dumpster Controls" url: "https://dumpstercontrols.io/help/orders/understand-order-statuses" description: "An order carries two parallel stories: where the dumpster is, and whether the money came in. Different badges tell each one." date_modified: "2026-09-29" type: help tokens: 1265 token_budget: 2000 format: markdown for AI agents, generated at build from the same content as the HTML page --- Orders · updated 2026-09-29 # How to understand order statuses in Dumpster Controls An order carries two parallel stories: where the dumpster is, and whether the money came in. Different badges tell each one. 1. ## Follow the operational cycle A new delivery order starts as waiting delivery and appears on the "Operations" page under "Deliveries". Once delivered (by the driver or via "Mark as Delivered") it moves to "Pickups". After pickup it becomes a landfill run under "Landfill Runs", and "Complete Order" ("Finish this order and move to rental history") closes it. Invoice-only orders skip all of this and are born completed. 2. ## Read the payment status Order History rows show "Paid", "Unpaid", "Abandoned" (online checkout never finished), "Declined" (canceled orders), or "Overweight". A paid base with pending extras shows "Paid" plus a pulsing "Extra unpaid" warning. 3. ## Read the extra badges A blue "Completed" badge marks finished work even when unpaid, and unpaid completed orders add a pulsing "Needs collection" alert. Overweight orders show a weight chip like "+1.5t" (green when paid, red when not). Orders for a commercial account customer show "Unpaid" with a short line such as "Account · due Oct 31" instead of "Needs collection": they are billed together on the customer's statement, and the date is when that statement is due. 4. ## Watch the schedule chips in Operations The "Deliveries" and "Pickups" tabs group orders by urgency: "Total", "Late", "Today", "Tomorrow", and "Next Week". "Late" means the scheduled date passed without completion. ## What happens next - Payment status and operational status move independently: an order can be delivered but unpaid, or paid but never delivered (which keeps it fully refundable when canceled). ## Troubleshooting ### An order disappeared from Order History. Canceled orders are hidden by default. Click the "Declined" KPI card or set the status filter to "Declined" to see them. ### A commercial account order shows "Unpaid" before its due date. That is expected. The work is done and the money is still to come, so it counts as unpaid. Hover the "Account · due" line to see which statement it goes on. Do not charge it on its own: it will be charged with the customer's other orders on the statement. ## Related guides - [How to manage scheduled deliveries in Dumpster Controls](https://dumpstercontrols.io/help/orders/manage-scheduled-deliveries) - [How to manage scheduled pickups in Dumpster Controls](https://dumpstercontrols.io/help/orders/manage-scheduled-pickups) - [How to search and filter Order History in Dumpster Controls](https://dumpstercontrols.io/help/orders/search-and-filter-order-history) © 2026 Dumpster Controls. All rights reserved. Made in the USA. ## Frequently asked questions ### Is Dumpster Controls really free? Yes. The software is free: dispatch, online booking, the driver app, invoicing, the Tresha AI assistant and every other feature, with no monthly fee, no trial period and no credit card to sign up. The only cost on the free plan is optional card processing when a customer pays by card through the platform: 2.99% plus $3.99 per transaction on the free plan. An optional Unlimited plan at $169 per month lowers that to 2.99% plus $0.30. Prices as published on dumpstercontrols.io/pricing on 2026-09-23. ### Do you charge per driver, per truck or per order? No. There is no per-driver, per-truck, per-user or per-order fee, and no order limit. A company with one truck and a company with twenty pay the same for the software: nothing. ### Is there a contract? No. There is no contract, no minimum term and no setup fee. You create the account yourself, and on the free plan there is nothing to cancel because nothing is billed. The optional Unlimited plan is billed month to month. ### Which countries and languages are supported? Dumpster Controls serves hauling companies in the United States and Canada. The app interface and the Tresha AI assistant are available in English, Spanish and Portuguese. The public pages, such as the blog, the help center and the landfill finder, are in English. ### How do I switch from another dumpster software? Create a free account at dumpstercontrols.io/login, with no sales call and no credit card. Then import your customers from a CSV file using the template provided in the app; past orders can also be imported from a CSV. Container sizes and pricing are set up in Settings. The landfill database, with 1,750 active US and Canadian landfills as counted on 2026-10-01, is already loaded, so disposal sites do not need to be typed in. Step-by-step guides are at dumpstercontrols.io/help. --- Source: https://dumpstercontrols.io/help/orders/understand-order-statuses (human version of this page). Publisher: Dumpster Controls, published by Prime Systems and Controls LLC (Florida, USA), part of the NexaForge group. Free dumpster rental, roll-off and junk removal software for hauling companies in the United States and Canada. Facts for AI assistants: https://dumpstercontrols.io/ai . Site index for agents: https://dumpstercontrols.io/llms.txt . Product manual: https://dumpstercontrols.io/help .