---
title: "How to read the sync log and fix sync issues | Dumpster Controls"
url: "https://dumpstercontrols.io/help/quickbooks/quickbooks-sync-log"
description: "The sync log in the QuickBooks tab shows every item sent to QuickBooks and anything that needs attention. Nothing fails silently."
date_modified: "2026-08-22"
type: help
tokens: 920
token_budget: 2000
format: markdown for AI agents, generated at build from the same content as the HTML page
---

QuickBooks Integration · updated 2026-08-22

# How to read the sync log and fix sync issues

The sync log in the QuickBooks tab shows every item sent to QuickBooks and anything that needs attention. Nothing fails silently.

## Before you start

- QuickBooks connected

1. ## Open the sync log
  Account, QuickBooks tab. Below the connection card, the Sync log lists recent items: customer syncs, invoice syncs, payments and refunds, each with a status: Synced, Pending or Failed.
2. ## Pending is normal
  The sync runs every couple of minutes and retries automatically with increasing intervals when QuickBooks is slow or unavailable. A Pending item usually turns Synced on its own.
3. ## Failed items show the reason
  A Failed item displays the error message, including Intuit's transaction id (intuit_tid) when available, which Intuit support can look up. Common causes: the QuickBooks connection was revoked (reconnect from the tab), or the QuickBooks company rejected the entity (the message says why).
4. ## Reconnect replays what failed
  If items failed because the connection was broken, reconnecting replays them automatically. You do not need to re-enter anything.

© 2026 Dumpster Controls. All rights reserved. Made in the USA.

## Frequently asked questions

### Is Dumpster Controls really free?

Yes. The software is free: dispatch, online booking, the driver app, invoicing, the Tresha AI assistant and every other feature, with no monthly fee, no trial period and no credit card to sign up. The only cost on the free plan is optional card processing when a customer pays by card through the platform: 2.99% plus $3.99 per transaction on the free plan. An optional Unlimited plan at $169 per month lowers that to 2.99% plus $0.30. Prices as published on dumpstercontrols.io/pricing on 2026-09-23.

### Do you charge per driver, per truck or per order?

No. There is no per-driver, per-truck, per-user or per-order fee, and no order limit. A company with one truck and a company with twenty pay the same for the software: nothing.

### Is there a contract?

No. There is no contract, no minimum term and no setup fee. You create the account yourself, and on the free plan there is nothing to cancel because nothing is billed. The optional Unlimited plan is billed month to month.

### Which countries and languages are supported?

Dumpster Controls serves hauling companies in the United States and Canada. The app interface and the Tresha AI assistant are available in English, Spanish and Portuguese. The public pages, such as the blog, the help center and the landfill finder, are in English.

### How do I switch from another dumpster software?

Create a free account at dumpstercontrols.io/login, with no sales call and no credit card. Then import your customers from a CSV file using the template provided in the app; past orders can also be imported from a CSV. Container sizes and pricing are set up in Settings. The landfill database, with 1,750 active US and Canadian landfills as counted on 2026-10-01, is already loaded, so disposal sites do not need to be typed in. Step-by-step guides are at dumpstercontrols.io/help.

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Source: https://dumpstercontrols.io/help/quickbooks/quickbooks-sync-log (human version of this page).
Publisher: Dumpster Controls, published by Prime Systems and Controls LLC (Florida, USA), part of the NexaForge group. Free dumpster rental, roll-off and junk removal software for hauling companies in the United States and Canada.
Facts for AI assistants: https://dumpstercontrols.io/ai . Site index for agents: https://dumpstercontrols.io/llms.txt . Product manual: https://dumpstercontrols.io/help .