--- title: "How to open a support ticket in Dumpster Controls" url: "https://dumpstercontrols.io/help/settings/how-to-open-a-support-ticket" description: "The \"Support Center\" tab gets your question straight to the team: \"Business hours Florida time. We usually reply in a few minutes. Guaranteed within 24 hours.\"" date_modified: "2026-08-08" type: help tokens: 1285 token_budget: 2000 format: markdown for AI agents, generated at build from the same content as the HTML page --- Settings & Account · updated 2026-08-08 # How to open a support ticket in Dumpster Controls The "Support Center" tab gets your question straight to the team: "Business hours Florida time. We usually reply in a few minutes. Guaranteed within 24 hours." 1. ## Open the Support Center In the Account Center, click "Support Center" in the "Engage" group. The tab opens on "New Ticket". (An "App Manual" card also sits here; click "Open Manual" for the complete guide to all Dumpster Controls features.) 2. ## Give it a subject Fill "Subject" with a brief summary of your issue (placeholder: "Brief summary of your issue"). If you leave it blank, the ticket is titled after its category. 3. ## Pick a category and priority "Category" offers "Billing", "Orders", "Drivers", "Bug", and "Feature Request". "Priority" offers "Low", "Normal" (the default), "High", and "Urgent". For a technical problem, choose "Bug". 4. ## Describe the issue Write the details in "Message" ("Describe your issue..."). The more specific you are about what you clicked, what you expected, and what happened, the faster the fix. 5. ## Attach evidence Click "Attach File" to add screenshots or documents. The limit reads "Up to 5 files · 10 MB each", and images, PDFs, and common office files are accepted. Remove a file with the X on its row. 6. ## Send it Click "Send Ticket". A toast confirms "Ticket created": "Your support ticket has been sent to support@dumpstercontrols.io", and the screen switches to "My Tickets" where your new ticket shows as "Open". ## What happens next - Your device and browser type are summarized on the ticket automatically, which helps the team reproduce technical issues. - Both the ticket and any support replies stay in the "My Tickets" tab, so nothing lives only in your inbox. - Companies approved for online payouts also see a "Refund customer" tab here for requesting refunds through support. ## Troubleshooting ### I get "Message required". The "Message" field cannot be empty. Describe your issue and send again. ### I get "File too large" or "Too many files". Each file must be 10 MB or less, and a ticket holds at most 5 files. Compress large screenshots or split them across a reply. ## Related guides - [How to follow your support tickets and replies in Dumpster Controls](https://dumpstercontrols.io/help/settings/follow-your-support-tickets-and-replies) - [How to request a refund through support in Dumpster Controls](https://dumpstercontrols.io/help/invoicing-payments/request-a-refund-through-support) © 2026 Dumpster Controls. All rights reserved. Made in the USA. ## Frequently asked questions ### Is Dumpster Controls really free? Yes. The entire app is free for any company at any fleet size: dispatch, online booking, the driver app, invoicing, the Tresha AI assistant and every other feature, with no monthly fee, no trial period and no credit card to sign up. The only cost on the free plan is optional card processing when a customer pays by card through the platform: 2.99% plus $3.99 per transaction on the free plan. The entire app is free; an optional $169 per month plan lowers that to 2.99% plus $0.30 and adds a Sponsored spotlight in the public company directory. Prices as published on dumpstercontrols.io/pricing on 2026-09-23. ### Do you charge per driver, per truck or per order? No. There is no per-driver, per-truck, per-user or per-order fee, and no order limit. A company with one truck and a company with twenty pay the same for the software: nothing. ### Is there a contract? No. There is no contract, no minimum term and no setup fee. You create the account yourself, and on the free plan there is nothing to cancel because nothing is billed. The optional $169 lower card rate plan is billed month to month. ### Which countries and languages are supported? Dumpster Controls serves hauling companies in the United States and Canada. The app interface and the Tresha AI assistant are available in English, Spanish and Portuguese. The public pages, such as the blog, the help center and the landfill finder, are in English. ### How do I switch from another dumpster software? Create a free account at dumpstercontrols.io/login, with no sales call and no credit card. Then import your customers from a CSV file using the template provided in the app; past orders can also be imported from a CSV. Container sizes and pricing are set up in Settings. The landfill database, with 1,750 active US and Canadian landfills as counted on 2026-10-01, is already loaded, so disposal sites do not need to be typed in. Step-by-step guides are at dumpstercontrols.io/help. --- Source: https://dumpstercontrols.io/help/settings/how-to-open-a-support-ticket (human version of this page). Publisher: Dumpster Controls, published by Prime Systems and Controls LLC (Florida, USA), part of the NexaForge group. Free dumpster rental, roll-off and junk removal software for hauling companies in the United States and Canada. Facts for AI assistants: https://dumpstercontrols.io/ai . Site index for agents: https://dumpstercontrols.io/llms.txt . Product manual: https://dumpstercontrols.io/help .