Customers · updated 2026-08-08

How to ask a customer for a Google review in Dumpster Controls

Happy customer, finished job? Send them your Google review link by email or SMS straight from their order, and reuse the same message every time.

Before you start

The order has an invoice (the request button lives in the invoice actions bar of the expanded order).
Your Google review link (a short g.co or Google Maps review URL). The first send saves it for next time.

Open the order
Expand one of the customer's orders, from the "Orders" tab in their profile drawer, from the expanded customer row, or from Rental History. In the invoice actions bar, click "Review request" (the button with a star).
Write the "Review message"
The "Ask for a Google review" dialog opens: "Send the customer your review message and Google review link by email and/or SMS." The message defaults to your saved text, or "Rate us on Google" the first time.
Confirm the "Google review link"
Paste your review URL if the field is empty. The hint explains: "No link saved yet. Fill it in to send. It will be saved for next time."
Pick the channels
Toggle "Send via email" and "Send text notification". The customer's email and phone from the order are prefilled and editable; a channel is disabled when the order has no contact info for it.
Send
Click "Send request". A toast confirms "Review request sent".

The message and link are saved on your company, so future requests (and your public booking page's review prompt) reuse them automatically.
The customer receives the message with a direct link to leave the review on Google.

Both toggles are off. Enable at least one channel with a valid address or number.

It needs a channel, a "Review message", and a "Google review link". Fill all three.

The invoice actions bar only appears on orders that have an invoice with a shareable link. Orders without an invoice cannot send review requests.