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How to charge a card by phone in Dumpster Controls. Dumpster Controls. https://dumpstercontrols.io/help/invoicing-payments/charge-a-card-by-phone (accessed 2026-10-12).
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Facts sheet · llms.txt · llms-full.txt · All agent pages · Product manual

Invoicing & Payments · updated 2026-09-29

How to charge a card by phone in Dumpster Controls

"Card by Phone" lets you take the customer's card details over the phone while creating the order. The card is charged immediately and the order is created already paid.

Before you start

  • A connected Stripe account.
  • The customer's card details, taken over the phone with their authorization.
  1. ## Start a new order
    Click "Create New Order" and fill in the order details.
  2. ## Choose "Card by Phone"
    In the payment section, select "Card by Phone". A secure card form appears below the payment options.
  3. ## Ask whether to keep the card
    Before the card form appears, ask the customer if you may keep the card on file and read them the sentence shown on screen. Click "Customer agreed to keep this card on file" or "Do not keep this card". You must pick one. If they agree, the card is saved on the customer's profile for later charges (repeat orders, extra days, overweight), even when the customer has no email.
  4. ## Enter the card details
    Type the card information exactly as the customer reads it to you, tick the authorization and click "Continue to Review". Card numbers go straight to Stripe and are stored by Stripe, never on our servers.
  5. ## Confirm the order
    Review the invoice preview and confirm. The card is charged immediately and the order is created with the payment already completed.

What happens next

  • The invoice is created as paid and sent to the customer as a receipt.
  • No payment reminders are scheduled, since the invoice is already settled.
  • If the customer agreed to keep the card, it shows in the "Saved card" section of the customer's profile and "Charge card on file" becomes available for their next orders. If they did not agree, nothing is kept.

Troubleshooting

The payment failed.

A "Payment Failed" message shows the reason from the card issuer. Confirm the card details with the customer and try again, or switch to "Payment Link" so the customer can pay on their own device.

I picked the wrong option about keeping the card.

You can change it until you click "Continue to Review". Changing it restarts the card form, so type the card again. After the card is validated the choice is locked for that order; if the card was kept by mistake, remove it from the customer's profile.

Related guides

© 2026 Dumpster Controls. All rights reserved. Made in the USA.

Frequently asked questions

Is Dumpster Controls really free?

Yes. The software is free: dispatch, online booking, the driver app, invoicing, the Tresha AI assistant and every other feature, with no monthly fee, no trial period and no credit card to sign up. The only cost on the free plan is optional card processing when a customer pays by card through the platform: 2.99% plus $3.99 per transaction on the free plan. An optional Unlimited plan at $169 per month lowers that to 2.99% plus $0.30. Prices as published on dumpstercontrols.io/pricing on 2026-09-23.

Do you charge per driver, per truck or per order?

No. There is no per-driver, per-truck, per-user or per-order fee, and no order limit. A company with one truck and a company with twenty pay the same for the software: nothing.

Is there a contract?

No. There is no contract, no minimum term and no setup fee. You create the account yourself, and on the free plan there is nothing to cancel because nothing is billed. The optional Unlimited plan is billed month to month.

Which countries and languages are supported?

Dumpster Controls serves hauling companies in the United States and Canada. The app interface and the Tresha AI assistant are available in English, Spanish and Portuguese. The public pages, such as the blog, the help center and the landfill finder, are in English.

How do I switch from another dumpster software?

Create a free account at dumpstercontrols.io/login, with no sales call and no credit card. Then import your customers from a CSV file using the template provided in the app; past orders can also be imported from a CSV. Container sizes and pricing are set up in Settings. The landfill database, with 1,750 active US and Canadian landfills as counted on 2026-10-01, is already loaded, so disposal sites do not need to be typed in. Step-by-step guides are at dumpstercontrols.io/help.