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2026-09-30
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Cite as
How to handle a driver exception on the Dispatch board in Dumpster Controls. Dumpster Controls. https://dumpstercontrols.io/help/messages/handle-a-driver-exception (accessed 2026-10-10).
More for agents
Facts sheet · llms.txt · llms-full.txt · All agent pages · Product manual

Messages · updated 2026-09-30

How to handle a driver exception on the Dispatch board in Dumpster Controls

When a driver taps a problem button on the job, the task card lights up on your board and the office gets a push. You decide what happens next.

  1. ## Spot the badge
    On the "Dispatch" board, the task card shows a colored badge with the problem: red for "No access" and "Overloaded", yellow for "Running late", "Customer not ready" and "Needs different size", gray for "Landfill line" and "Needs attention". A blue counter shows unread messages on that order.
  2. ## Read what the driver sent
    Click the card. The thread shows the exception with the minutes when the driver chose them (15, 30 or 60) and the photo when there is one. "Overloaded" always comes with a photo.
  3. ## Answer the driver
    Reply in the thread or use a one-tap question. The driver gets a push.
  4. ## Tell the customer when needed
    The driver button never texts the customer. If the customer should know, turn on "Send as SMS to customer" and send the text yourself.
  5. ## Click "Mark handled"
    Below the thread, the exception row has a "Mark handled" button. It clears the badge from the card.

What happens next

  • Completing the task clears the badge automatically.

Troubleshooting

The badge came back after I cleared it.

The driver reported a new exception on the same task. Open the thread to read the latest one.

Related guides

© 2026 Dumpster Controls. All rights reserved. Made in the USA.

Frequently asked questions

Is Dumpster Controls really free?

Yes. The software is free: dispatch, online booking, the driver app, invoicing, the Tresha AI assistant and every other feature, with no monthly fee, no trial period and no credit card to sign up. The only cost on the free plan is optional card processing when a customer pays by card through the platform: 2.99% plus $3.99 per transaction on the free plan. An optional Unlimited plan at $169 per month lowers that to 2.99% plus $0.30. Prices as published on dumpstercontrols.io/pricing on 2026-09-23.

Do you charge per driver, per truck or per order?

No. There is no per-driver, per-truck, per-user or per-order fee, and no order limit. A company with one truck and a company with twenty pay the same for the software: nothing.

Is there a contract?

No. There is no contract, no minimum term and no setup fee. You create the account yourself, and on the free plan there is nothing to cancel because nothing is billed. The optional Unlimited plan is billed month to month.

Which countries and languages are supported?

Dumpster Controls serves hauling companies in the United States and Canada. The app interface and the Tresha AI assistant are available in English, Spanish and Portuguese. The public pages, such as the blog, the help center and the landfill finder, are in English.

How do I switch from another dumpster software?

Create a free account at dumpstercontrols.io/login, with no sales call and no credit card. Then import your customers from a CSV file using the template provided in the app; past orders can also be imported from a CSV. Container sizes and pricing are set up in Settings. The landfill database, with 1,750 active US and Canadian landfills as counted on 2026-10-01, is already loaded, so disposal sites do not need to be typed in. Step-by-step guides are at dumpstercontrols.io/help.