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How to set an SMS auto-reply outside office hours in Dumpster Controls. Dumpster Controls. https://dumpstercontrols.io/help/messages/set-an-auto-reply-outside-office-hours (accessed 2026-10-10).
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Facts sheet · llms.txt · llms-full.txt · All agent pages · Product manual

Messages · updated 2026-09-30

How to set an SMS auto-reply outside office hours in Dumpster Controls

When a customer replies at night or on the weekend, answer automatically so they know when to expect you.

  1. ## Open the "Company" tab
    In the Account Center, open the "Company" tab and go to the SMS block. "Customers can reply to your SMS" must be on.
  2. ## Turn on "Auto-reply outside office hours"
    Three fields appear.
  3. ## Write the "Auto-reply text"
    For example: "Thanks for your message. Our office is closed right now; we will reply first thing in the morning." Leave it empty to use the default text.
  4. ## Set "Office opens", "Office closes" and "Days"
    Hours are read in your company time zone. Click the days your office is open.
  5. ## Click "Save Company"
    From now on, a customer who replies outside those hours gets the automatic text.

What happens next

  • A customer gets at most one automatic reply every 12 hours, so a conversation at night does not turn into a loop.
  • The customer message still lands in the order thread, and the automatic reply is recorded there too.

Troubleshooting

The auto-reply went out during the day.

Check the company time zone in the "Company" tab of the Account Center and the days selected.

Related guides

© 2026 Dumpster Controls. All rights reserved. Made in the USA.

Frequently asked questions

Is Dumpster Controls really free?

Yes. The software is free: dispatch, online booking, the driver app, invoicing, the Tresha AI assistant and every other feature, with no monthly fee, no trial period and no credit card to sign up. The only cost on the free plan is optional card processing when a customer pays by card through the platform: 2.99% plus $3.99 per transaction on the free plan. An optional Unlimited plan at $169 per month lowers that to 2.99% plus $0.30. Prices as published on dumpstercontrols.io/pricing on 2026-09-23.

Do you charge per driver, per truck or per order?

No. There is no per-driver, per-truck, per-user or per-order fee, and no order limit. A company with one truck and a company with twenty pay the same for the software: nothing.

Is there a contract?

No. There is no contract, no minimum term and no setup fee. You create the account yourself, and on the free plan there is nothing to cancel because nothing is billed. The optional Unlimited plan is billed month to month.

Which countries and languages are supported?

Dumpster Controls serves hauling companies in the United States and Canada. The app interface and the Tresha AI assistant are available in English, Spanish and Portuguese. The public pages, such as the blog, the help center and the landfill finder, are in English.

How do I switch from another dumpster software?

Create a free account at dumpstercontrols.io/login, with no sales call and no credit card. Then import your customers from a CSV file using the template provided in the app; past orders can also be imported from a CSV. Container sizes and pricing are set up in Settings. The landfill database, with 1,750 active US and Canadian landfills as counted on 2026-10-01, is already loaded, so disposal sites do not need to be typed in. Step-by-step guides are at dumpstercontrols.io/help.