Orders · updated 2026-08-22

The customer order portal: tracking, early pickup and paid extensions

Every order has a no-login customer portal at a secure link, usually delivered by text message. Your customer tracks the order and can request an earlier pickup or a paid rental extension, and you approve with one click. It is how extra rental days become revenue instead of arguments.

## How the customer gets there
The portal lives at a secure tracking link unique to the order (the internal order id is never exposed). It reaches the customer by text message, and you can also copy the link from the order and send it any way you like. No account, no password: it opens straight to their order.
## What the customer sees
Live order status with a visual step tracker, delivery and pickup dates, the service address, and the full order timeline. It answers the number one phone call (when are you coming?) before it happens.
## Request an earlier pickup
If they finish early, the customer picks a new date in two taps. The request is created as pending and changes NOTHING by itself; you approve it in the app and only then the pickup date moves. Every date rule is re-checked on the server.
## Request a paid rental extension
If they need the dumpster longer, the portal quotes your per-day extension price instantly and the customer chooses how many extra days. Again: pending until you approve. You control whether extensions are offered and the daily price. This is pure found revenue: days that used to be given away for free (or argued about at pickup) become a priced, customer-initiated request.
## You stay in control
Requests land in the app for your approval (see the guide on approving early pickup and extension requests). Approving an extension moves the pickup date and records the extra days; nothing on the portal can modify an order directly.
## Why it is order-scoped on purpose
There is no login portal to maintain and nothing for the customer to sign up for. The portal exists while there is an order to act on, which keeps it fast for homeowners and contractors alike. Commercial statements and multi-job views are on the roadmap.

Frequently asked questions

Is Dumpster Controls really free?

Yes. The software is free: dispatch, online booking, the driver app, invoicing, the Tresha AI assistant and every other feature, with no monthly fee, no trial period and no credit card to sign up. The only cost on the free plan is optional card processing when a customer pays by card through the platform: 2.99% plus $3.99 per transaction on the free plan. An optional Unlimited plan at $169 per month lowers that to 2.99% plus $0.30. Prices as published on dumpstercontrols.io/pricing on 2026-09-23.

Do you charge per driver, per truck or per order?

No. There is no per-driver, per-truck, per-user or per-order fee, and no order limit. A company with one truck and a company with twenty pay the same for the software: nothing.

Is there a contract?

No. There is no contract, no minimum term and no setup fee. You create the account yourself, and on the free plan there is nothing to cancel because nothing is billed. The optional Unlimited plan is billed month to month.

Which countries and languages are supported?

Dumpster Controls serves hauling companies in the United States and Canada. The app interface and the Tresha AI assistant are available in English, Spanish and Portuguese. The public pages, such as the blog, the help center and the landfill finder, are in English.

How do I switch from another dumpster software?

Create a free account at dumpstercontrols.io/login, with no sales call and no credit card. Then import your customers from a CSV file using the template provided in the app; past orders can also be imported from a CSV. Container sizes and pricing are set up in Settings. The landfill database, with 1,750 active US and Canadian landfills as counted on 2026-10-01, is already loaded, so disposal sites do not need to be typed in. Step-by-step guides are at dumpstercontrols.io/help.