Commercial Accounts · updated 2026-10-13

How to bill the property owner for a job site of a commercial account

When a contractor asks you to bill the homeowner directly, turn on owner billing on that job site. The orders there go on a separate statement addressed to the owner, and the contractor stays responsible if the owner does not pay.

## Open the job site
In the customer drawer, Account tab, find the site under "Job sites" and click the pencil, or add a new site.
## Turn on owner billing
Turn on "Bill the property owner for this site". Fill in "Owner name". In "Send statements to", choose "The owner (email or text)" and fill in the owner email (a phone is optional and is only used for text messages when you tick "The owner agreed to receive text messages"), or choose "The contractor, who passes them to the owner" when the owner gave no email or phone: the statement stays in the owner's name and goes to this account's statement email and phone, and reminders and receipts go to the contractor. Leave "Bill to the site address" ticked unless the owner wants the bill at another address.
## Choose when and how the owner is billed
"Bill the owner for orders delivered on or after" sets the first delivery that goes to the owner. "Bill the owner" is "Every week" (on the day you pick, Friday by default) or "With the account cycle". "If the owner has not paid, notify the contractor [10] days after the due date" sets when the contractor is told.
## Confirm with the contractor
Fill in "Requested by" with who asked at the account, tick "The contractor asked for this and agrees to pay if the owner does not" and click "Save". The site shows "Owner pays: {owner name}". Only owners, admins and supervisors can change who pays for a site.
## What the owner receives
The owner gets the statement by email (and text, with consent) with three lines at the top: "Bill to", "Service address" and "Ordered by" (the contractor). The owner does not see the account balance, other sites, the account memo, PO numbers or the contractor contact. The contractor gets a separate "Copy for your records" unless you turn off "Send the contractor a copy of statements and receipts".
## How the owner pays
The statement has a "Pay online" button when your company takes card payments; the owner pays as a guest and the card is never saved on the contractor account. Checks, Zelle or cash are recorded as usual in Payments, and the receipt goes to the owner.
## If the owner does not pay
Automatic reminders go to the owner for 5 days from the due date, and the last one tells the owner the date the contractor will be contacted. After the number of days you set, the contractor receives "Unpaid owner statement for {address}" with a pay link and a date to pay, and the reminders move to the contractor. The statement shows "Contractor notified".

What happens next

Sales tax applies to the owner even when the contractor account is tax exempt (resale). Tick "The owner is tax exempt" only with the owner certificate.
The owner sees the prices of the account. The price is the contractor negotiated price.
The contractor notice mentions lien rights only when you turn on "Mention lien rights in contractor notices" in Settings, Company, Remit to. Lien rules vary by state and province and often require early notices; check with your attorney first.

Troubleshooting

Saving the site says "This account is tax exempt. Set the account tax rate in Pricing defaults so the owner can be taxed."

Open the Account tab, Pricing defaults, and fill in the tax rate. The owner is charged that rate.

An order at the owner address went on the contractor statement

It was created without the site. See "Rebill a sent statement to the property owner" to link the order and rebill.

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