Online Booking · updated 2026-08-08

How to handle a new online order in Dumpster Controls

When a customer books and pays online, the order flows into your normal operations automatically. Here is where it lands and what to do next.

Before you start

• Online Booking is LIVE

1. You get notified instantly

   Admin users on your company receive an email with the subject starting "New online order" plus the order number and total, and an SMS with the same summary. The customer simultaneously receives their own confirmation email and SMS.

2. Find the order in Operations

   The order is created with a paid invoice and appears in "Operations" under the "Deliveries" list, waiting for delivery. The customer record is created or updated automatically.

3. Assign it in Dispatch

   A delivery task for the order is created automatically and shows in "Dispatch" in the unassigned pool. Assign it to a driver like any other delivery.

4. Follow it in Order History

   The order also appears in "Order History" with its payment marked paid and its invoice attached.

What happens next

• The delivery date the customer picked is on the order; if you marked days "Off" in the Weekly Schedule, online orders only ever arrive for your open days.
• If you cannot serve the order, use "Decline Order" to cancel and refund it.

Troubleshooting

I got the email but cannot find the order in Dispatch.

Check the task date filter: the delivery task is dated for the customer's chosen delivery date. Unassigned tasks stay in the pool until someone assigns them.

Related guides

• How to decline and refund an online order in Dumpster Controls
• How the customer booking flow works in Dumpster Controls

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