QuickBooks Integration · updated 2026-08-22
The sync log in the QuickBooks tab shows every item sent to QuickBooks and anything that needs attention. Nothing fails silently.
Account, QuickBooks tab. Below the connection card, the Sync log lists recent items: customer syncs, invoice syncs, payments and refunds, each with a status: Synced, Pending or Failed.
The sync runs every couple of minutes and retries automatically with increasing intervals when QuickBooks is slow or unavailable. A Pending item usually turns Synced on its own.
A Failed item displays the error message, including Intuit's transaction id (intuit_tid) when available, which Intuit support can look up. Common causes: the QuickBooks connection was revoked (reconnect from the tab), or the QuickBooks company rejected the entity (the message says why).
If items failed because the connection was broken, reconnecting replays them automatically. You do not need to re-enter anything.
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