Dumpster Controls in Canada · updated 2026-08-12

How to refund a Canadian payment

There are two ways: canceling a paid order refunds the customer automatically in one step, and the Finances (CAD) page refunds any payment in one click. A full refund also returns the Dumpster Controls fee, so a fully refunded charge costs you only Stripe's processing fee.

1. 1

   Cancel and refund in one step

   When you cancel a PAID order or junk job, the full remaining amount (booking plus any extra fees) is refunded on your Stripe account automatically, before the cancellation completes. The dialog shows "The customer will be refunded in full" with the CAD amount. If the refund fails, nothing is canceled and you can try again.

2. 2

   Or refund from Finances (CAD)

   Open Finances. As a Canadian company you see the CAD view: a list of every card transaction with date, type, amount, fee and status. On the transaction row, click "Refund" and confirm the amount. The refund is created on your Stripe account and goes back to the customer's original card.

3. 3

   Watch the status update

   The row changes to refunded (or partial refund), and the Dumpster Controls fee is returned on full refunds. The customer typically sees the money in 5 to 10 business days, per their bank.