Dumpster Controls in Canada · updated 2026-08-12

How to refund a Canadian payment

There are two ways: canceling a paid order refunds the customer automatically in one step, and the Finances (CAD) page refunds any payment in one click. A full refund also returns the Dumpster Controls fee, so a fully refunded charge costs you only Stripe's processing fee.

Before you start

Owner or admin role.

## Cancel and refund in one step
When you cancel a PAID order or junk job, the full remaining amount (booking plus any extra fees) is refunded on your Stripe account automatically, before the cancellation completes. The dialog shows "The customer will be refunded in full" with the CAD amount. If the refund fails, nothing is canceled and you can try again.
## Or refund from Finances (CAD)
Open Finances. As a Canadian company you see the CAD view: a list of every card transaction with date, type, amount, fee and status. On the transaction row, click "Refund" and confirm the amount. The refund is created on your Stripe account and goes back to the customer's original card.
## Watch the status update
The row changes to refunded (or partial refund), and the Dumpster Controls fee is returned on full refunds. The customer typically sees the money in 5 to 10 business days, per their bank.

Troubleshooting

Canceling says a payment is disputed.

A disputed (chargeback) payment cannot be refunded; resolve the dispute in Stripe first, then cancel.

Canceling says the payment covers multiple orders.

Payments made through a consolidated invoice cover more than one order. Refund that payment from the Finances (CAD) page first, then cancel each order.

Related guides

Frequently asked questions

Is Dumpster Controls really free?

Yes. The software is free: dispatch, online booking, the driver app, invoicing, the Tresha AI assistant and every other feature, with no monthly fee, no trial period and no credit card to sign up. The only cost on the free plan is optional card processing when a customer pays by card through the platform: 2.99% plus $3.99 per transaction on the free plan. An optional Unlimited plan at $169 per month lowers that to 2.99% plus $0.30. Prices as published on dumpstercontrols.io/pricing on 2026-09-23.

Do you charge per driver, per truck or per order?

No. There is no per-driver, per-truck, per-user or per-order fee, and no order limit. A company with one truck and a company with twenty pay the same for the software: nothing.

Is there a contract?

No. There is no contract, no minimum term and no setup fee. You create the account yourself, and on the free plan there is nothing to cancel because nothing is billed. The optional Unlimited plan is billed month to month.

Which countries and languages are supported?

Dumpster Controls serves hauling companies in the United States and Canada. The app interface and the Tresha AI assistant are available in English, Spanish and Portuguese. The public pages, such as the blog, the help center and the landfill finder, are in English.

How do I switch from another dumpster software?

Create a free account at dumpstercontrols.io/login, with no sales call and no credit card. Then import your customers from a CSV file using the template provided in the app; past orders can also be imported from a CSV. Container sizes and pricing are set up in Settings. The landfill database, with 1,750 active US and Canadian landfills as counted on 2026-10-01, is already loaded, so disposal sites do not need to be typed in. Step-by-step guides are at dumpstercontrols.io/help.