Invoicing & Payments · updated 2026-08-08

How to charge an extra fee in Dumpster Controls

The "Charge Extra Fee" flow bills a customer for overweight, damage, trip charges, and other costs after the fact, with photo evidence, a built-in overweight calculator, and three ways to collect: charge the saved card, send an invoice with a payment link, or record the cost internally.

1. 1

   Open "Charge Extra Fee"

   In "Order History", open the order and click "Charge Extra Fee".

2. 2

   Pick the "Charge Type"

   Options are "Overweight Fee", "Dumpster Damage", "Trip Charge", "Unsafe Load", "Landfill Cost", "Fuel Cost", "Maintenance", "Permit Fee", "Toll Fee", and "Other Cost". Each type has its own maximum amount.

3. 3

   For overweight, use the calculator

   The "Overweight (tons)" section reads the recorded net weight and fills "Tons over", "Rate per ton ($)", and "Included (tons)" from the order. The "Charge breakdown" card shows contracted weight, actual weight, excess, rate, subtotal, and "Total to charge". You can also log an "Internal landfill cost" (what you paid the landfill), which is saved to Expenses and not charged to the customer, and use "Apply discount (optional)".

4. 4

   Describe and attach evidence

   Write a "Description" of at least 20 characters (overweight descriptions are auto-generated from the weight data) and attach up to 3 "Evidence Photos". Landfill receipts on the order are attached automatically.

5. 5

   Choose how to collect

   With a card on file, pick "Charge card now" (charges immediately), "Send Invoice & Payment Link" (email and SMS with a payment link plus the 10-day reminder cycle), or "Record only (internal cost)" (the customer is not charged or notified). Without a card, the invoice goes out with a payment link, or select "Collect in cash / check" to generate the invoice with no payment link.

6. 6

   Add to the current invoice instead (overweight)

   If the order's main invoice is still unpaid, the "Add to current invoice" option adds the charge as a line item so the customer receives one updated invoice instead of a separate bill. You can then "Charge card now" or "Send payment link" for the new total, via "Update & Charge" or "Update Invoice & Resend".

7. 7

   Acknowledge and confirm

   Check the legal confirmations that the charge is documented and justified per the rental agreement, review the "Final Confirmation" screen, and confirm the charge.