Invoicing & Payments · updated 2026-08-08

    How to refund an extra charge in Dumpster Controls

    Extra charges billed to a card can be refunded individually from the order, without touching the main invoice.

    Before you start

    • An extra charge that was paid by card.
    1. 1

      Find the charge

      In "Order History", open the order and locate the charge under "Customer Extra Charges" or the overweight section.

    2. 2

      Click "Refund Charge"

      A confirmation dialog asks "Refund this charge?" and warns that the action cannot be undone. For overweight charges, the overweight alert reopens so you can take a new action.

    3. 3

      Confirm

      Click "Refund Charge" to process it. A confirmation shows the amount the customer received.

    What happens next

    • The customer receives the refund to their original payment method; the amount received is net of non-recoverable processing fees.
    • Charges that were already refunded show a "Previously refunded" marker.

    Troubleshooting

    The charge was only added to an unpaid invoice, not charged to a card.

    Use "Remove from Invoice" instead. It removes the line item, recalculates the invoice total, and reopens the overweight alert so you can waive, charge the card, or re-invoice.

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