Invoicing & Payments · updated 2026-08-08

How to refund an extra charge in Dumpster Controls

Extra charges billed to a card can be refunded individually from the order, without touching the main invoice.

Before you start

• An extra charge that was paid by card.

1. Find the charge

   In "Order History", open the order and locate the charge under "Customer Extra Charges" or the overweight section.

2. Click "Refund Charge"

   A confirmation dialog asks "Refund this charge?" and warns that the action cannot be undone. For overweight charges, the overweight alert reopens so you can take a new action.

3. Confirm

   Click "Refund Charge" to process it. A confirmation shows the amount the customer received.

What happens next

• The customer receives the refund to their original payment method; the amount received is net of non-recoverable processing fees.
• Charges that were already refunded show a "Previously refunded" marker.

Troubleshooting

The charge was only added to an unpaid invoice, not charged to a card.

Use "Remove from Invoice" instead. It removes the line item, recalculates the invoice total, and reopens the overweight alert so you can waive, charge the card, or re-invoice.

Related guides

• How to charge an extra fee in Dumpster Controls
• How to cancel an order and refund the customer in Dumpster Controls

---

© 2026 Dumpster Controls. All rights reserved. Made in the USA.