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How to cancel an order and refund the customer in Dumpster Controls. Dumpster Controls. https://dumpstercontrols.io/help/invoicing-payments/cancel-an-order-and-refund-the-customer (accessed 2026-10-12).
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Facts sheet · llms.txt · llms-full.txt · All agent pages · Product manual

Invoicing & Payments · updated 2026-09-29

How to cancel an order and refund the customer in Dumpster Controls

Declining an order walks you through a two-step confirmation and, for orders paid by card online, automatically refunds the customer minus a cancellation fee. The action is permanent.

Before you start

  • The order you want to cancel.
  • A written reason of at least 10 characters (it is emailed to the customer).
  1. ## Click the cancel button
    In Order History, the cancel button sits under "Repeat order" on the right of the row. It reads "Cancel & Refund" only when canceling returns money to the customer: the order was paid and it is still before delivery or within 24 hours of the payment. Otherwise it simply reads "Cancel". Either one opens the "Decline Order" dialog, which warns: "This action is irreversible". Once canceled, the order is removed from Dispatch and appears in Order History as canceled.
  2. ## Review the refund scenario
    For a card-paid order, a breakdown shows the "Original charge", the cancellation fee retained, and what the "Customer receives". A cash order shows "Cash Payment" (handle the refund directly with the customer), an unpaid order shows "No Payment Made", and if the payment was already refunded on Stripe the dialog says so and no new refund is issued. When a refund window applies, a "Refund window" countdown shows the time left.
  3. ## Write the reason
    On the "Final Confirmation" step, fill "Reason for cancellation" (minimum 10 characters). The customer will receive this message by email.
  4. ## Acknowledge and confirm
    For card refunds, also check the acknowledgment that a cancellation fee will be deducted from the customer's refund. Check "Yes, I confirm. Cancel this order now." and click "Confirm Cancellation".

What happens next

  • For card payments, Stripe refunds the customer automatically; the amount returned is the gross paid minus the non-recoverable processing fees.
  • The public invoice page is automatically blocked after a decline and the customer is notified by email and SMS.
  • Declined orders and their refund breakdowns appear on the Your Money page under "If an order is declined".

Troubleshooting

The order was paid in cash. Does the app refund it?

No. The dialog tells you to handle any cash refund directly with the customer.

A paid order has no cancel button.

After a paid order is delivered and more than 24 hours have passed since the payment, the refund window is closed and there is nothing the button could do, so it is hidden. If you still need to return money, request it through support.

The button says "Cancel" and not "Cancel & Refund". Will the customer get money back?

No money is returned because none was collected: the order is unpaid (this includes commercial account orders, which are billed on the statement). The dialog shows "No Payment Made".

Related guides

© 2026 Dumpster Controls. All rights reserved. Made in the USA.

Frequently asked questions

Is Dumpster Controls really free?

Yes. The software is free: dispatch, online booking, the driver app, invoicing, the Tresha AI assistant and every other feature, with no monthly fee, no trial period and no credit card to sign up. The only cost on the free plan is optional card processing when a customer pays by card through the platform: 2.99% plus $3.99 per transaction on the free plan. An optional Unlimited plan at $169 per month lowers that to 2.99% plus $0.30. Prices as published on dumpstercontrols.io/pricing on 2026-09-23.

Do you charge per driver, per truck or per order?

No. There is no per-driver, per-truck, per-user or per-order fee, and no order limit. A company with one truck and a company with twenty pay the same for the software: nothing.

Is there a contract?

No. There is no contract, no minimum term and no setup fee. You create the account yourself, and on the free plan there is nothing to cancel because nothing is billed. The optional Unlimited plan is billed month to month.

Which countries and languages are supported?

Dumpster Controls serves hauling companies in the United States and Canada. The app interface and the Tresha AI assistant are available in English, Spanish and Portuguese. The public pages, such as the blog, the help center and the landfill finder, are in English.

How do I switch from another dumpster software?

Create a free account at dumpstercontrols.io/login, with no sales call and no credit card. Then import your customers from a CSV file using the template provided in the app; past orders can also be imported from a CSV. Container sizes and pricing are set up in Settings. The landfill database, with 1,750 active US and Canadian landfills as counted on 2026-10-01, is already loaded, so disposal sites do not need to be typed in. Step-by-step guides are at dumpstercontrols.io/help.