Invoicing & Payments · updated 2026-08-08

How to cancel an order and refund the customer in Dumpster Controls

Declining an order walks you through a two-step confirmation and, for orders paid by card online, automatically refunds the customer minus a cancellation fee. The action is permanent.

1. 1

   Open "Decline Order"

   From the order's actions, choose "Decline Order". The dialog warns: "This action is irreversible". Once canceled, the order is removed from Dispatch and appears in Rental History as canceled.

2. 2

   Review the refund scenario

   For a card-paid order, a breakdown shows the "Original charge", the cancellation fee retained, and what the "Customer receives". A cash order shows "Cash Payment" (handle the refund directly with the customer), an unpaid order shows "No Payment Made", and if the payment was already refunded on Stripe the dialog says so and no new refund is issued. When a refund window applies, a "Refund window" countdown shows the time left.

3. 3

   Write the reason

   On the "Final Confirmation" step, fill "Reason for cancellation" (minimum 10 characters). The customer will receive this message by email.

4. 4

   Acknowledge and confirm

   For card refunds, also check the acknowledgment that a cancellation fee will be deducted from the customer's refund. Check "Yes, I confirm. Cancel this order now." and click "Confirm Cancellation".