Invoicing & Payments · updated 2026-08-08

How to request a refund through support in Dumpster Controls

For online card payments that need a manual refund (for example the customer paid twice or switched to cash), you can open a refund request that the platform team reviews and processes.

Before you start

• An online card payment eligible for refund.
• Owner or admin permissions.

1. Open the Support Center

   Go to your account settings and open the "Support Center" tab, then start a refund request.

2. Pick the payment

   Under "Payment to refund", select the payment from the list of your refundable online payments, shown with order number and amount.

3. Give the reason

   Choose a "Reason": "Order canceled", "Customer switched to cash", "Customer switched to check", or "Other", and add a "Description" explaining the context.

4. Submit

   Click "Send request". A "Request sent" confirmation explains that the team will review and process the refund, and that you can track the status in the support tab.

What happens next

• The refund is processed by the platform team and the status is trackable in the Support Center.

Troubleshooting

It says "No online payments available to refund."

Only card payments made through the platform can be requested here. Cash and offline payments are handled directly with your customer.

It says there is already an open refund request for this payment.

Each payment can have only one open request at a time. Track the existing one in the support tab.

Related guides

• How to cancel an order and refund the customer in Dumpster Controls

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