Online Booking · updated 2026-08-08
Your booking page includes a live chat bubble so visitors can ask questions before they buy. Their messages arrive in your Messages inbox.
The visitor clicks the floating chat button on your booking page (or "Chat With Us" on the paused screen), enters "Your name *" and "Your email *", and clicks "Start Chat". They can then type messages in the "Type a message..." field.
The conversation appears in your "Messages" area as a booking chat conversation, identified by the visitor's name and email. Reply there like any other conversation; the visitor sees your replies live on the booking page.
Booking page chat is answered by your team in Messages; it is not automated. Keep an eye on Messages while Online Booking is live, or make sure your phone number is set in Appearance so visitors can call instead.
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