Orders · updated 2026-08-08

How to approve early pickup and extension requests in Dumpster Controls

Customers can ask to change their pickup from the tracking portal. The requests land in the order's pickup drawer, waiting for your decision.

Spot the request
Open the order in the "Pickups" tab. A highlighted "Early Pickup Request" ("The customer asked for an earlier pickup. Nothing changed yet.") or "Rental Extension Request" ("The customer asked to keep the dumpster longer. Nothing changed yet.") block appears with the request details.
Compare the dates
Early pickups show "Original date" versus "Requested date". Extensions show "Current pickup", "Requested pickup", "Extra days" with the daily rate, and "Amount to collect". Any "Customer note:" is displayed too.
Mind the extension warning
When automatic charging is enabled for extensions, approving charges the customer's saved card and the confirmation shows the amount and the card used; the dates only move if the charge succeeds. When automatic charging is not enabled, the approval shows the amount to collect and you bill the extra days through an invoice or extra fee separately. The order timeline records which of the two happened.
Approve
Click "Approve". Early pickup: "Approved. The pickup date was updated." Extension: "Approved. Pickup date and rental days were updated." The pickup task moves with the date.
Or reject with a reason
Click "Reject", type the reason ("Why can this date not work?"), and click "Confirm rejection". "The customer sees this reason on the tracking page." A reason is required.

What happens next

The block stays on the order showing the decision ("Approved." or "Rejected. The original pickup date stays.") and the reason sent.
The customer sees the outcome live on their tracking page.

Decisions are final per request; the customer can submit a new request from the portal, which creates a fresh pending block.