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2026-08-08
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How to approve early pickup and extension requests in Dumpster Controls. Dumpster Controls. https://dumpstercontrols.io/help/orders/approve-early-pickup-and-extension-requests (accessed 2026-10-12).
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Facts sheet · llms.txt · llms-full.txt · All agent pages · Product manual

Orders · updated 2026-08-08

How to approve early pickup and extension requests in Dumpster Controls

Customers can ask to change their pickup from the tracking portal. The requests land in the order's pickup drawer, waiting for your decision.

  1. ## Spot the request
    Open the order in the "Pickups" tab. A highlighted "Early Pickup Request" ("The customer asked for an earlier pickup. Nothing changed yet.") or "Rental Extension Request" ("The customer asked to keep the dumpster longer. Nothing changed yet.") block appears with the request details.
  2. ## Compare the dates
    Early pickups show "Original date" versus "Requested date". Extensions show "Current pickup", "Requested pickup", "Extra days" with the daily rate, and "Amount to collect". Any "Customer note:" is displayed too.
  3. ## Mind the extension warning
    When automatic charging is enabled for extensions, approving charges the customer's saved card and the confirmation shows the amount and the card used; the dates only move if the charge succeeds. When automatic charging is not enabled, the approval shows the amount to collect and you bill the extra days through an invoice or extra fee separately. The order timeline records which of the two happened.
  4. ## Approve
    Click "Approve". Early pickup: "Approved. The pickup date was updated." Extension: "Approved. Pickup date and rental days were updated." The pickup task moves with the date.
  5. ## Or reject with a reason
    Click "Reject", type the reason ("Why can this date not work?"), and click "Confirm rejection". "The customer sees this reason on the tracking page." A reason is required.

What happens next

  • The block stays on the order showing the decision ("Approved." or "Rejected. The original pickup date stays.") and the reason sent.
  • The customer sees the outcome live on their tracking page.

Troubleshooting

I rejected but forgot something in the reason.

Decisions are final per request; the customer can submit a new request from the portal, which creates a fresh pending block.

Related guides

© 2026 Dumpster Controls. All rights reserved. Made in the USA.

Frequently asked questions

Is Dumpster Controls really free?

Yes. The software is free: dispatch, online booking, the driver app, invoicing, the Tresha AI assistant and every other feature, with no monthly fee, no trial period and no credit card to sign up. The only cost on the free plan is optional card processing when a customer pays by card through the platform: 2.99% plus $3.99 per transaction on the free plan. An optional Unlimited plan at $169 per month lowers that to 2.99% plus $0.30. Prices as published on dumpstercontrols.io/pricing on 2026-09-23.

Do you charge per driver, per truck or per order?

No. There is no per-driver, per-truck, per-user or per-order fee, and no order limit. A company with one truck and a company with twenty pay the same for the software: nothing.

Is there a contract?

No. There is no contract, no minimum term and no setup fee. You create the account yourself, and on the free plan there is nothing to cancel because nothing is billed. The optional Unlimited plan is billed month to month.

Which countries and languages are supported?

Dumpster Controls serves hauling companies in the United States and Canada. The app interface and the Tresha AI assistant are available in English, Spanish and Portuguese. The public pages, such as the blog, the help center and the landfill finder, are in English.

How do I switch from another dumpster software?

Create a free account at dumpstercontrols.io/login, with no sales call and no credit card. Then import your customers from a CSV file using the template provided in the app; past orders can also be imported from a CSV. Container sizes and pricing are set up in Settings. The landfill database, with 1,750 active US and Canadian landfills as counted on 2026-10-01, is already loaded, so disposal sites do not need to be typed in. Step-by-step guides are at dumpstercontrols.io/help.