Settings & Account · updated 2026-08-08
Every ticket you send keeps its whole conversation inside the app, so you can check the status and read answers without digging through email.
In the Account Center's "Support Center" tab, click "My Tickets". A red counter on the tab shows how many tickets are still awaiting resolution.
Each ticket shows a status chip: "Open" (just created), "In Progress" (the team is on it), "Resolved", or "Closed". A paperclip badge shows how many files are attached.
Click a ticket to expand it. You will see "Your message", the "Attachments" (click a thumbnail to preview images and PDFs full-screen), and "Support replies" with each answer, its author, and its time. Before the team answers, it reads "No replies from support yet."
When a ticket involved a completed customer refund, a "Refund receipt" box appears with "View receipt", "Copy link", and "Send receipt". "Send receipt" opens "Send receipt to customer", where you choose "Email" and/or "SMS" before sending the Stripe receipt to the order's customer.
Tickets list five per page; use "Previous" and "Next" to browse older ones.
Attachment links are generated on demand. Collapse and re-expand the ticket; if the preview is not available for that file type, use the "Download" link instead.
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