Settings & Account · updated 2026-08-16

How to follow your support tickets and replies in Dumpster Controls

Every ticket you send keeps its whole conversation inside the app, so you can check the status and read answers without digging through email.

## Open My Tickets
In the Account Center's "Support Center" tab, click "My Tickets". A red counter on the tab shows how many tickets are still awaiting resolution.
## Read the statuses
Each ticket shows a status chip: "Open" (just created), "In Progress" (the team is on it), "Resolved", or "Closed". A paperclip badge shows how many files are attached.
## Expand a ticket
Click a ticket to expand it. You will see "Your message", the "Attachments" (click a thumbnail to preview images and PDFs full-screen), and the "Conversation" with every message: support answers on the left, your messages on the right labeled "You". Before the team answers, it reads "No replies from support yet."
## Reply to support
Type in the reply box under the conversation and click "Send". Your message lands in the same thread and the support team is notified right away. The reply box is available while the ticket is not closed.
## Reopen if it was not solved
When a ticket is marked "Resolved" or "Closed" but your problem is not actually fixed, click "Reopen ticket" (available for 30 days). The ticket goes back to the queue, a note is added to the conversation, and the team is notified. After 30 days, just open a new ticket.
## Watch for the in-app alert
When support replies while you are in the app, a notification pops up with a "View" button that jumps straight to the ticket, and a red counter appears on the headset icon in the top bar until you open the conversation. You also get an email (and, in the mobile app, a push notification) when the team replies or marks your ticket resolved or closed.
## Handle refund receipts
When a ticket involved a completed customer refund, a "Refund receipt" box appears with "View receipt", "Copy link", and "Send receipt". "Send receipt" opens "Send receipt to customer", where you choose "Email" and/or "SMS" before sending the Stripe receipt to the order's customer.
## Page through history
Tickets list five per page; use "Previous" and "Next" to browse older ones.

What happens next

You will also be notified of "Support ticket updates" per your notification preferences.

Troubleshooting

An attachment thumbnail will not open.

Attachment links are generated on demand. Collapse and re-expand the ticket; if the preview is not available for that file type, use the "Download" link instead.

I do not see the reply box or the Reopen button.

Replying and reopening are available to office roles (admin, supervisor, dispatcher). Drivers can reply and reopen only on tickets they opened themselves.

Related guides

Frequently asked questions

Is Dumpster Controls really free?

Yes. The entire app is free for any company at any fleet size: dispatch, online booking, the driver app, invoicing, the Tresha AI assistant and every other feature, with no monthly fee, no trial period and no credit card to sign up. The only cost on the free plan is optional card processing when a customer pays by card through the platform: 2.99% plus $3.99 per transaction on the free plan. The entire app is free; an optional $169 per month plan lowers that to 2.99% plus $0.30 and adds a Sponsored spotlight in the public company directory. Prices as published on dumpstercontrols.io/pricing on 2026-09-23.

Do you charge per driver, per truck or per order?

No. There is no per-driver, per-truck, per-user or per-order fee, and no order limit. A company with one truck and a company with twenty pay the same for the software: nothing.

Is there a contract?

No. There is no contract, no minimum term and no setup fee. You create the account yourself, and on the free plan there is nothing to cancel because nothing is billed. The optional $169 lower card rate plan is billed month to month.

Which countries and languages are supported?

Dumpster Controls serves hauling companies in the United States and Canada. The app interface and the Tresha AI assistant are available in English, Spanish and Portuguese. The public pages, such as the blog, the help center and the landfill finder, are in English.

How do I switch from another dumpster software?

Create a free account at dumpstercontrols.io/login, with no sales call and no credit card. Then import your customers from a CSV file using the template provided in the app; past orders can also be imported from a CSV. Container sizes and pricing are set up in Settings. The landfill database, with 1,750 active US and Canadian landfills as counted on 2026-10-01, is already loaded, so disposal sites do not need to be typed in. Step-by-step guides are at dumpstercontrols.io/help.