Settings & Account · updated 2026-08-08

    How to open a support ticket in Dumpster Controls

    The "Support Center" tab gets your question straight to the team: "Business hours Florida time. We usually reply in a few minutes. Guaranteed within 24 hours."

    1. 1

      Open the Support Center

      In the Account Center, click "Support Center" in the "Engage" group. The tab opens on "New Ticket". (An "App Manual" card also sits here; click "Open Manual" for the complete guide to all Dumpster Controls features.)

    2. 2

      Give it a subject

      Fill "Subject" with a brief summary of your issue (placeholder: "Brief summary of your issue"). If you leave it blank, the ticket is titled after its category.

    3. 3

      Pick a category and priority

      "Category" offers "Billing", "Orders", "Drivers", "Bug", and "Feature Request". "Priority" offers "Low", "Normal" (the default), "High", and "Urgent". For a technical problem, choose "Bug".

    4. 4

      Describe the issue

      Write the details in "Message" ("Describe your issue..."). The more specific you are about what you clicked, what you expected, and what happened, the faster the fix.

    5. 5

      Attach evidence

      Click "Attach File" to add screenshots or documents. The limit reads "Up to 5 files · 10 MB each", and images, PDFs, and common office files are accepted. Remove a file with the X on its row.

    6. 6

      Send it

      Click "Send Ticket". A toast confirms "Ticket created": "Your support ticket has been sent to [email protected]", and the screen switches to "My Tickets" where your new ticket shows as "Open".

    What happens next

    • Your device and browser type are summarized on the ticket automatically, which helps the team reproduce technical issues.
    • Both the ticket and any support replies stay in the "My Tickets" tab, so nothing lives only in your inbox.
    • Companies approved for online payouts also see a "Refund customer" tab here for requesting refunds through support.

    Troubleshooting

    I get "Message required".

    The "Message" field cannot be empty. Describe your issue and send again.

    I get "File too large" or "Too many files".

    Each file must be 10 MB or less, and a ticket holds at most 5 files. Compress large screenshots or split them across a reply.

    Related guides

    Still stuck? Talk to our team

    Open a support ticket inside the app and our team will answer there.

    Log in and open a support ticket

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