Settings & Account · updated 2026-08-08

How to open a support ticket in Dumpster Controls

The "Support Center" tab gets your question straight to the team: "Business hours Florida time. We usually reply in a few minutes. Guaranteed within 24 hours."

  1. Open the Support Center

    In the Account Center, click "Support Center" in the "Engage" group. The tab opens on "New Ticket". (An "App Manual" card also sits here; click "Open Manual" for the complete guide to all Dumpster Controls features.)

  2. Give it a subject

    Fill "Subject" with a brief summary of your issue (placeholder: "Brief summary of your issue"). If you leave it blank, the ticket is titled after its category.

  3. Pick a category and priority

    "Category" offers "Billing", "Orders", "Drivers", "Bug", and "Feature Request". "Priority" offers "Low", "Normal" (the default), "High", and "Urgent". For a technical problem, choose "Bug".

  4. Describe the issue

    Write the details in "Message" ("Describe your issue..."). The more specific you are about what you clicked, what you expected, and what happened, the faster the fix.

  5. Attach evidence

    Click "Attach File" to add screenshots or documents. The limit reads "Up to 5 files · 10 MB each", and images, PDFs, and common office files are accepted. Remove a file with the X on its row.

  6. Send it

    Click "Send Ticket". A toast confirms "Ticket created": "Your support ticket has been sent to support@dumpstercontrols.io", and the screen switches to "My Tickets" where your new ticket shows as "Open".

What happens next

Troubleshooting

I get "Message required".

The "Message" field cannot be empty. Describe your issue and send again.

I get "File too large" or "Too many files".

Each file must be 10 MB or less, and a ticket holds at most 5 files. Compress large screenshots or split them across a reply.

Related guides

© 2026 Dumpster Controls. All rights reserved. Made in the USA.