Team & Roles · updated 2026-08-08

How to add an office team member in Dumpster Controls

Create a dispatcher, supervisor, or admin in two short steps. The platform invites them by email (and text) automatically.

Before you start

• The Admin role. Other roles cannot create office users.

1. Start a new user

   On the "Admin Users" page, click "New Admin User". A two-step form opens: "User" and "Role & Options".

2. Fill in the basics

   Enter "First Name", "Last Name", and "Email" (all required) plus an optional "Phone". The phone matters: with a number on file, the invite also goes out as a text message. Click "Next".

3. Pick the role

   Choose one of the three role cards: "Admin" ("Full access to office tools."), "Supervisor" ("Can manage dispatch and drivers, limited settings."), or "Dispatcher" ("Can schedule orders and assign trucks/drivers.").

4. Optionally make them a driver too

   Turn on "Also a Driver" ("Turn this on if they also do deliveries or pickups.") if the same person drives. A "Driver License (optional)" section appears with "License Number" and "Expiration Date".

5. Create the user

   Click "Create User". A toast confirms, for example "User created. Invite sent to {email}."

What happens next

• The new member receives an email titled "{Your company}: set up your account" with a "Set Your Password" button and three steps: set the password, log in at dumpstercontrols.io, and start managing orders, customers and dispatch. If they had a phone on file, a text with the same link goes out too.
• The invite link expires in 24 hours. If it expires, resend it with the "Reset Password" button on their row.
• The email arrives in the language matching the invite, and invited users appear in the table immediately with an "Invite sent" note.

Troubleshooting

I get "This email belongs to a user in another company".

That email is already an active account elsewhere on the platform. Use a different email address for this person.

The toast says the invite email could not be sent.

The user was still created. Ask them to use "Forgot password" on the login page to set their password, or click "Reset Password" on their row to try again.

Related guides

• How to reset a team member's password in Dumpster Controls
• How to edit a team member's role or deactivate them in Dumpster Controls

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