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How refunds and payouts work when a junk load changes in Dumpster Controls. Dumpster Controls. https://dumpstercontrols.io/help/junk-removal/refunds-and-payouts-when-the-load-changes (accessed 2026-10-10).
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Junk Removal · updated 2026-09-29

How refunds and payouts work when a junk load changes in Dumpster Controls

A load change moves money in one of two ways: a second card payment for a bigger load, or a partial refund for a smaller one. Here is who pays what and how it reaches your account.

Before you start

  • A load change made with "Adjust load"
  1. ## Bigger load: what the customer pays
    The customer pays the difference between the two load prices, using the prices saved when they booked. The card fee follows your "Processing Fee Strategy" from the moment they booked (customer pays, company absorbs, or split 50/50), and only the percentage part of the fee applies to the difference: the fixed part is not charged again. In the end the customer pays exactly what they would have paid had they booked the bigger load. A percentage promo code used at booking also applies to the difference.
  2. ## Bigger load: how you get paid
    The difference is a second payment on the same job and the same invoice, which gets a line like "Load adjustment: 1/2 load to 3/4 load". In the United States, it is paid out after the job is completed, like the booking, and the payout queue sends each payment separately. In Canada, it is charged directly to your Stripe account, and the platform fee is only the percentage part on the difference.
  3. ## Smaller load: what the customer gets back
    The customer gets back the difference between what they paid and what the smaller load would have cost, including their share of the processing fee. The refund is sent to their card right away and can take 5 to 10 business days to show, depending on their bank.
  4. ## Smaller load: where the refund comes from
    The whole refund comes out of what your company receives for the job. The processing fees of the original booking are not returned. In Canada, the refund comes out of your Stripe account and the platform fee stays.
  5. ## See it in your books
    Finances and the Dashboard count load change refunds. With QuickBooks connected, the updated invoice and the second payment for a bigger load sync like any other payment, and a refund for a smaller load is sent as a credit memo.

What happens next

  • Differences under $1 (or C$1) are not charged: the load changes with "No charge (under the minimum)" and the invoice shows the adjustment line and a "Load adjustment courtesy discount".
  • A decrease is refused when it would refund more than your company keeps from the job. Use "Cancel Job" instead.

Troubleshooting

The job's payout seems delayed.

While a refund for a smaller load is still processing, or a request is expiring, the payout waits and tries again a few minutes later.

Related guides

© 2026 Dumpster Controls. All rights reserved. Made in the USA.

Frequently asked questions

Is Dumpster Controls really free?

Yes. The software is free: dispatch, online booking, the driver app, invoicing, the Tresha AI assistant and every other feature, with no monthly fee, no trial period and no credit card to sign up. The only cost on the free plan is optional card processing when a customer pays by card through the platform: 2.99% plus $3.99 per transaction on the free plan. An optional Unlimited plan at $169 per month lowers that to 2.99% plus $0.30. Prices as published on dumpstercontrols.io/pricing on 2026-09-23.

Do you charge per driver, per truck or per order?

No. There is no per-driver, per-truck, per-user or per-order fee, and no order limit. A company with one truck and a company with twenty pay the same for the software: nothing.

Is there a contract?

No. There is no contract, no minimum term and no setup fee. You create the account yourself, and on the free plan there is nothing to cancel because nothing is billed. The optional Unlimited plan is billed month to month.

Which countries and languages are supported?

Dumpster Controls serves hauling companies in the United States and Canada. The app interface and the Tresha AI assistant are available in English, Spanish and Portuguese. The public pages, such as the blog, the help center and the landfill finder, are in English.

How do I switch from another dumpster software?

Create a free account at dumpstercontrols.io/login, with no sales call and no credit card. Then import your customers from a CSV file using the template provided in the app; past orders can also be imported from a CSV. Container sizes and pricing are set up in Settings. The landfill database, with 1,750 active US and Canadian landfills as counted on 2026-10-01, is already loaded, so disposal sites do not need to be typed in. Step-by-step guides are at dumpstercontrols.io/help.