Orders · updated 2026-08-08

How to handle an overweight order in Dumpster Controls

When the landfill weight beats the included allowance, the order raises an "Overweight Alert" in Order History and waits for one of two decisions: waive it or bill it.

Before you start

• A recorded net weight above the order's included weight (from the driver's landfill flow or the attached landfill receipt).

1. Find the order

   Click the "Overweight" KPI card in Order History, or follow a deep link from the dashboard. The row carries a weight chip like "+1.5t".

2. Read the alert

   Expanding the order shows the "Overweight Alert" banner: "This order exceeds the weight limit by" the extra tons, plus "Suggested fee:" computed from the size's overage rate.

3. Waive it

   Click the "Waive" button to close the alert with no charge. A toast confirms the overweight charge was waived.

4. Or bill it

   Click "Charge Fee". The extra fee flow opens pre-filled with type overweight, the suggested amount, and a description of the extra tons; from there you can charge the card on file or send an invoice (see Invoicing & Payments).

5. Manage a charged overweight

   Once billed, the banner changes state. Charged on card: "Overweight Charged" with "View Details", "Edit Charge", "Resend Receipt", and "Refund Charge". Added to the order invoice: "Overweight added to invoice" with "Edit Charge" and "Remove from Invoice" (blocked with "Invoice is already paid. Issue a refund instead." once paid). Billed separately: "Overweight already invoiced" pointing to the extra invoice card below.

What happens next

• Refunding a direct overweight charge reopens the alert so you can take a new action, and the banner notes "Previously refunded" with the amount and date.
• Overweight money always counts as customer revenue in the order's P&L, never as a company cost.

Troubleshooting

There is no alert but the customer was heavy.

The alert needs a recorded net weight. Attach the landfill receipt on the "Landfill Information" card so the weight is on file, or charge manually via "Charge Extra Fee".

Related guides

• How to charge an extra fee in Dumpster Controls
• How to refund an extra charge in Dumpster Controls
• How to add photos and the landfill receipt to an order in Dumpster Controls

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