Invoicing & Payments · updated 2026-08-08
You can lower the amount a customer pays on any unpaid invoice with a fixed or percentage discount. The change is logged and the payment link updates to the new total automatically.
Before you start
In "Order History", open the order's invoice section and click "Apply discount" (or "Edit / Remove discount" if one already exists).
Pick "Fixed amount" or "Percentage" and enter the value. A live preview shows "Current invoice total", "Discount", and "New total customer pays".
The "Reason (required)" field is mandatory and is saved to the order timeline and audit log.
Confirm to apply. A success message shows the new total. The dialog also lets you remove an existing discount.
The discount would take the total below zero. Enter a smaller value.
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