In Dumpster Controls, customer management for a junk removal business is the Customers page: one record per person or company holding contact details, the customer type, every junk job and dumpster order, the invoices, the photos, the notes and a lifetime value. It is shared with dispatch, the crew app and billing, and it is free for any fleet size with no contact limit. A general CRM stores names and deals; this record knows what a half load is and whether the customer paid for it.
How customer management works in Dumpster Controls
- Create the customer, or let the first job create it. New Customer asks for the type first: Residential, Contractor or Broker, and the form shows the fields that type needs, from gate code and preferred contact to license number, net terms and PO required. See picking the right customer type.
- Bring in the list you already have. The CSV importer ships a template, validates each row and reports Imported, Duplicates and Failed. With QuickBooks connected, one click imports your active QuickBooks customers. See importing customers from a CSV.
- Read the row. The table shows type, company, phone, Lifetime Value, order count and Active or Inactive status, with search, filters and sorting. See search, filter and sort.
- Open the profile. Clicking a row opens a drawer with six tabs: Overview, Details, Orders, Invoices, Estimates and Activity. Orders lists each job with Contracted, Expenses and P&L; Activity is the timeline of every order event, newest first. See opening a customer profile.
- Act from the profile. Send Invoice shows a red counter with the open invoices, Call dials the number on file, and the Transactional notifications switch silences status texts for a contractor with ten jobs running while invoices still go out. See controlling notifications per customer.
Every step above is documented screen by screen in the manual: How to open and read the Customers page.
What you need
A free account
Your customer list
An API key, optionally
A role with Customers access
Where this fits
The customer record in full, the three profile types side by side, Super Invoices and the review request, is on junk removal CRM. The rest of the junk operation is on software for junk removal, and what a CRM seat costs elsewhere is on dumpster rental software cost.
Next guide: how to manage customer relationships in junk removal.
Software for customer management in a junk removal business: FAQ
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For haulers who call the can a bin: CAD on your own Canadian Stripe account, postal codes, provinces.
The junk job on the crew's phone: load fraction, stamped photos, extra charge on site. Free, iOS and Android.
One customer record shared by junk jobs and dumpster orders, with history, notes and lifetime value.
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Delivery and pickup dates, swaps, late flags and customer date requests you approve.
One truck to five at $0 a month, with the cost math against paid plans.
CAD on your own Canadian Stripe account, postal codes, Canadian landfills and holidays.
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Booking, delivery, swap and pickup with free SMS updates and stamped photo proof.
Stripe-native invoicing with auto reminders and Super Invoices.
P&L per order, bank reconciliation, expenses and KPIs, free.
AI route optimization that cuts empty miles 10 to 20%.
Per-unit serial tracking with inventory-aware booking.
Trucks, drivers and every can on one live map, no GPS hardware.
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