Module guide

Settings & Account

The Account Center is home base for your profile, company details, plan, security, referrals, and support.

The Account Center gathers everything about you and your company in one place. A left-hand navigation groups the tabs by theme: "Account" (Profile, Company, Team and Permissions), "Billing" (Billing and Plan, Resource Usage, Payment Methods), "Payments" (Configure Payouts), "Marketplace" (Dumpster HUB Marketplace), "Settings" (Notifications, Appearance), "Engage" (Referrals, Support Center), "Security", and "Danger" (Cancel Subscription). On the phone, the same tabs sit in a scrollable bar at the bottom of the screen.

"My Profile" holds your personal information: name, phone, job title, photo, timezone, and language, while "Company Profile" holds the business identity that appears on invoices, quotes, and your Marketplace profile: logo, name, address, website, and EIN. Both save with a single button.

The "Billing and Plan" tab is where the pricing lives. The Starter plan is free forever, and the Unlimited plan at $169/month drops card processing to the Stripe price of 2.99% + $0.30. The "Security" tab covers your password, two-factor authentication with an authenticator app, trusted devices, and active sessions.

When you need a human, the "Support Center" tab opens a ticket straight to the team, with attachments, priorities, and a thread of replies you can follow inside the app. And when you know another hauler who could use the platform, the "Referrals" tab gives you a personal link to share by email or text message.

Step-by-step guides

Frequently asked questions

Is Dumpster Controls really free?

Yes. The "Billing and Plan" tab states it plainly: "The platform is free: you only pay standard payment processing fees." The Starter plan is "$0", "Forever free", with unlimited orders and full platform access, and no credit card is needed. Online card payments carry a processing fee of 2.99% + $3.99, and cash orders are always free.

Why can't I change my email address in My Profile?

The Email field is read-only, with the note "Email is used as your login and cannot be changed here." Every other profile field (name, phone, job title, timezone, language, photo) can be edited freely.

When does the Unlimited plan pay for itself?

Unlimited costs $169/month and drops the processing fee on online card payments from 2.99% + $3.99 to 2.99% + $0.30, which the plan card sums up as "Save $3.69 on every single payment. 50+ orders a month? The plan pays for itself." It also includes priority support and advanced reporting.

How fast does support reply to a ticket?

The Support Center header says it directly: "Business hours Florida time. We usually reply in a few minutes. Guaranteed within 24 hours." After you send a ticket, a confirmation shows "Your support ticket has been sent to support@dumpstercontrols.io", and replies appear inside the ticket's "Conversation", where you can answer back and even reopen a resolved ticket.

What happens if I cancel my subscription?

The Cancel Subscription tab lists it before you confirm: "Your account will be suspended immediately", "Online Booking goes offline", "Drivers lose mobile app access", and "You can reactivate anytime by choosing a new plan". Cancellation requires typing CANCEL to confirm, so it cannot happen by accident.

Do my referrals cost my friend anything?

No. The Referrals tab says it up front: "The app is free for them, every core feature, no credit card." Your referral history tracks each invited company through the "Pending", "Qualified", and "Rewarded" statuses.