Module guide
Create delivery orders, invoices, and estimates from the office, then track every order from scheduling to completion in Order History.
Orders are created from the "Create New Order" page, which offers three types side by side: "Delivery Order" ("Create and dispatch a dumpster delivery."), "Invoice Only" ("Issue an invoice without dispatching a truck."), and "Estimate Only" ("Send a quote without creating an order."). Every form change updates a live "Invoice Summary" (or "Estimate Summary") panel with "Subtotal", "Sales Tax", "Fuel Surcharge (FSC)", and "Total".
Creating a delivery order writes the invoice, sends it to the customer by email and SMS, schedules automatic payment reminders, and generates delivery and pickup tasks for the Dispatch board. The order then moves through the "Operations" page tabs: "Deliveries", "Pickups", and "Landfill Runs". Each tab has a drawer where you assign drivers, edit details, change scheduled dates, and manually confirm steps with "Mark as Delivered" and "Mark as Picked Up" when a driver forgot.
"Order History" is the permanent record. Clickable KPI cards filter by "Total Orders", "Paid", "Unpaid", "Completed", "Junk Removal", "Abandoned", "Declined", and "Overweight". Expanding a row reveals everything about the order: "Delivery Information", "Customer Information", "Driver & Truck", "Photos", "Payment Breakdown", "Landfill Information", "Customer Extra Charges", and a full "Timeline".
Order History is also where you act: edit delivery details, waive or charge an overweight fee, mark payments received, resend invoices, request a Google review, and cancel an order with "Cancel & Refund". Payment actions themselves (payment links, card on file, extra fees, refunds) have their own module: see Invoicing & Payments.
"Delivery Order" creates a real rental: it books a dumpster, generates dispatch tasks, and sends an invoice. "Invoice Only" bills a customer for work already done without dispatching a truck; it is created directly as completed and lets you attach landfill info, overweight, and additional fees. "Estimate Only" sends a quote by email with an accept link; no order or invoice exists until you convert the accepted estimate yourself.
Your Stripe account is not connected or not fully set up. Clicking it opens the "Stripe Account Required" dialog: "You must connect and complete your Stripe account setup before receiving online payments." Use "Connect with Stripe" to finish setup. Until then, "Cash" orders still work with zero fees.
The summary panel shows the blocker. "No dumpsters available for this size" means you have no available units registered in Inventory for the selected size. "Not enough units available" means the quantity you asked for exceeds what is free. Also check the red validation messages: customer, size, dates, and address are required, and the minimum order amount is $10.
Orders whose recorded net weight exceeded the included weight limit, whether or not the extra tonnage has been billed yet. Expanding such an order shows the "Overweight Alert" banner with the extra tons, a suggested fee, and the actions "Waive" and "Charge Fee".
No. Cancellation is the single flow: the "Cancel & Refund" button opens a two-step confirmation that cancels the order, removes it from Dispatch, refunds card payments minus a cancellation fee, and keeps the order visible under the "Declined" filter in Order History.
Yes. Order History lists every order regardless of source, including online bookings and junk removal jobs. Abandoned online checkouts appear under the "Abandoned" card with tools to call, text, or email the customer to recover the sale.
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